Jhonny Loaiza Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

- Implemented automation processes using Ansible and Terraform to streamline infrastructure provisioning and configuration management tasks.- Collaborated with cross-functional teams to troubleshoot and resolve issues related to TeamCity, ensuring smooth and efficient continuous integration and deployment workflows.- Managed AWS resources and services- Utilized monitoring tools such as AppOptics and Loggly to track and analyze logs and metrics, proactively identifying and resolving performance issues.- Developed and maintained comprehensive monitoring dashboards and alerts, enabling quick detection and response to system abnormalities and incidents.- Documented infrastructure configurations, troubleshooting processes, and incident resolutions to facilitate knowledge sharing and improve operational efficiency.- Contributed to the continuous improvement of the SRE team's processes, leveraging insights gained from team collaboration and incident analysis

Austin, Texas, Us

-Respond to and/or initiate technical troubleshooting sessions with customers - via phone, email and remote session (English and Spanish). Work on escalations. - Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators) - Manage and work support tickets per industry best practices with CRM systems

Lehi, Utah, Us

- Manage site networks- Provide support for clinics- Find cost-effective tech solutions- Project Management- Support fast-growing company- Ensure HIPAA compliance

Provo, Ut, Us

Assist students with labs and assignments related to:- Subnetting- Ospf- Vlans- Static routes- switch and router configurations

Provo, Ut, Us

As a TA for computer networks, I assist students understand concepts and best practices of computer networks including packet captures and routers simulations.

Systems Administration of MTC network servers in datacenter. Maintain current patch levels on all servers Research, evaluate, and implement innovative solutions that improve the user experience Monitor the status and report on anti-virus and anti-malware software Maintain applications and provide support with automation ( scripts, saltstack)

Perform general technology troubleshooting Follow-up to ensure all incidents you report are resolved Report problems completely and accurately using the MTC’s incident management system