Vinayak Krishnamurthy Email & Phone Number

India

Bengaluru, Karnataka, India

• Lead a diverse, Global Team of 60 Business Analysts, Senior Business Analysts, Supervisors & Team Leads across Bengaluru, Pune, Beijing, Bulgaria, and Costa Rica handling Customer Success Operations, WW Opportunity.
• Strategically enhancing Sales Productivity by streamlining processes and operations, prioritizing effectiveness, efficiency, and simplicity through process simplification and automation.
• Deliver actionable data intelligence to our customer-facing partners for business growth, sales productivity, and customer experience. Consumption Plan Reporting for Cloud Sales & Customer Success Operations.
• Monitored booking data rigorously, ensuring accuracy for planning, sales segmentation, industry categorization, and territory modifications, which optimized business processes and maintained consistency.
• Lead Global Transition Team of 180 employees across Plan to Pay Operations, Field & Renewal Sales Operations, IB Quoting, Partner Operations & Data Services and Techno-Functional Team by ensuring global alignment and.
• Enhanced Operational Agility: Delivered strategic support for new leadership requirements, resulting in the successful mapping of 600k VMware UUIDs to Broadcom sites and the splitting of VMware EUC Sales Opportunity.

Bengaluru, Karnataka, India

• Effectively managed 35 member teams across multiple global locations, including Bangalore, Pune, and Beijing handling WW Opportunity Management (Field), Pipeline & Forecasting, Reporting & Analytics and BiTC (Bookings.
• Key responsibilities included KPI delivery, Quality, Stakeholder management, Process standardization & optimization and team management.
• Revamped product logos by segmenting sales pipeline into new & existing customers based on planning group. Enabled Sales & Leadership team to drive transition from perpetual to SaaS focused model.
• Forecasting & Pipeline numbers for WW through various SFDC reports and responsible for driving adoption of Einstein analytics dashboards in Sales review meetings by liaising Sales Operations managers and Sales.
• Successfully migrated Opportunity Hygiene parameters to Analytics Studio, resulting in high precise reporting, unified view of metrics, enhanced Pipeline & Forecasting reviews for Leadership Team, thus streamlining.
• Enabled 4 level As-Is territory hierarchy for Core Bookings & SaaS Revenue data in EDW (Enterprise Data Warehouse) by mapping the Customer ID from FY15 onwards (400K Orders, Revenue of $5.3B) helped in accurate.

Bengaluru, Karnataka, India

• Led team of 20 people in WW Sales Operations on the go-to-market business across WW Field Opportunity Management.
• Responsible for KPI delivery, Quality, Process Documentation, training of team members and maximize team productivity.
• Standardization of go-to-market business rules across Geo's and BUs to reduce friction and increase accuracy.
• Automated deal registrations submitted by partner, reduced the processing time by 70%.
• Made significant improvements to Sales Operations process such as creating One-Stop Account Purchase History on SAP BI Dashboard with 98% accuracy.

Bengaluru, Karnataka, India

• Led team of 10 people in AMER Sales Operations, Field Opportunity Management.
• Developed Commercial Segment metrics for Leadership team to monitor the status of New, Dormant and Active Customers enabling them to assess customer engagement and retention.
• Assisted the Commercial Leadership team on the Commercial Coverage Model Planning (Named, Emerging & Development).
• Orchestrated quality audits and served as the primary contact for leadership team inquiries related to process improvements.
• Played a key role in facilitating the integration of NetSuite with the Sales CRM, which was instrumental in enhancing our sales forecasting capabilities.

Bengaluru, Karnataka, India

• Served as the primary contact for process-related queries, providing timely and accurate support to team members.
• Executed quality analysis by auditing sampled orders, identifying process errors, performing root cause analysis, and publishing quality dashboards, resulting in improved accuracy and reduced error rates.
• Streamlined the enterprise licensing validation process, enhancing accuracy and efficiency.
• Analyzed Turnaround Time (TAT) data and aging cases, identifying areas for process improvement and implementing solutions to enhance efficiency.
• Provided timely and accurate data for management business reviews, supporting strategic planning and performance evaluation.

Bengaluru, Karnataka, India

• Handled daily operations for AMER sales team, ensuring seamless workflow and achievement of sales targets.
• Assisted the team lead in delegating stakeholder requests, ensuring efficient task allocation and completion.
• Generated account purchase history reports by end-user, product, revenue, and contract, supporting detailed account analysis.
• Reconciliation of Weekly/ Monthly and Quarterly Revenue Reports

Bengaluru, Karnataka, India

• Tracked orders and created opportunities in Salesforce (SFDC), ensuring data integrity and timely updates.
• Key contributor to the successful CRM upgrade from Siebel to SFDC (2008-2009), enhancing CRM capabilities and user experience.

Bengaluru, Karnataka, India

• Handled High Net Worth Individual (HNI) cases with priority, ensuring swift resolution of all related documents and requirements, enhancing client experience.
• Improved policy conversion rates by promptly addressing queries, contributing to increased sales.
• Achieved top performance in the JFM contest for the highest number of logins and conversions across India, earning recognition as a President Conference Qualifier and being awarded a trip to Australia in 2008

Bengaluru, Karnataka, India

• Managed day-to-day login of application forms, ensuring timely submission to the corporate office for processing, enhancing operational efficiency.
• Followed up on incomplete transactions and underwriting requirements, resolving issues within specified time limits to ensure timely policy issuance.

Bengaluru, Karnataka, India

• Spearheaded the preparation of MIS reports to monitor movement of key business indicators & facilitate top management in the decision-making process.
• Resolved customer queries promptly, maintaining strong customer relationships and ensuring high satisfaction levels.

B.Com, Accounting, A

Education record