Jhon R. Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

At Brooklyn Big and Tall I carried out sales over the digital platforms Amazon, eBay, Shopify, PayPal, and own-company website. I was responsible for monitoring sales performance and analysing transactions. I oversaw the digital listings of inventory including product codes. I carefully maintained the inventory and Customer Resource Management systems. I was required to source stock from suppliers. I was always timely and professional to national and international customer queries by phone, email, webchat, social media, and in person. I processed orders, coordinated logistics, and tracked orders with reference to local and international tax laws. I also owned the returns/refunds/exchanges process. I frequently dealt with customer compliments and complaints including resolving online disputes raised through sales channels.My key accomplishments in this job role were:● Improved sales channel customer positive feedback from 80% to 99%● Increased online sales pre-Covid/Brexit● Introduced a claims process to recover costs of lost parcels● Frequently resolved disputes raised on channels resulting in customers retracting negative feedback

London, England, United Kingdom

During this job role, I devised inventive plan to educate on Tax-Free Shopping procedure. Moreover, I contributed to multi inquiries for seamless flow of processes. It was the part of my duties to prepare and complete VAT paperwork for customers with emphasis on fulfilling customer requirements. I was also engaged in managing exports in relation to authority of company green cards as well as company & HMRC requirements. I utilised flawless ways of presentation, while interacting with customers, high net worth individuals, and diplomatic agents. I was successful in executing exceptional communication skills, while interacting with non-English speaking customers. I am also experienced in use of specialist tax software.My key accomplishments in this job role were:● Achieved and maintained number one position in team on the volume of form processing. ● Led and guided the team as a staff representative with emphasis on company redundancy consultation process that resulted in the best outcome possible for staff.● Facilitated 60 high net worth customers each day which was 40% above the average performance.● Repeated success in receiving positive client feedback.

London, England, United Kingdom

At Zara I planned and replenished stock in various sections of the store in order to maintain corporate image (folding & displaying of products). I delivered high-level services to Zara and customers by guaranteeing good house-keeping standards on the shop floor. I managed and executed deliveries on time, while ensuring fresh stock was available for replenishment. I always proactively attended and resolved customer queries on priority basis. I was required to perform tasks such as the opening and closing of the store.My key accomplishments in this role were:● Attained highest sales in womenswear in December 2016.● Recognised as the fastest member on the shop floor to resolve customer enquiries.

London, England, United Kingdom

At Four Seasons I collaborated with clients for the purpose of luxury, high end, and high street retail sales. I developed awareness with an aim to understand customers, teams, and new brands. I always displayed impeccable personal grooming and presentation in line with brand standards. It was important that I adapted to changing situations with a focus on realising client requirements. It was necessary I sought understanding of brand and translated into working style. I took pride in delivering exceptional customer services in executing tasks such as sales, promotions, displays, fitting room, stockroom, stocktake, cleaning, and replenishment of stock.My key achievements in this role were: ● Supported in managing 14 stores over period of six months, while at the same time adapting to brand, customers, products, and diverse team.● Achieved a highest sales performance award while having excellent feedback at the end of each assignment.

London, England, United Kingdom

At Aroma Cafe I offered outstanding customer service to ensure repeat business and increased sales. I was responsible for managing a range of tasks such as fulfilling food orders, customer queries, requests/complaints, training staff, preparing rotas, stock level monitoring/ordering, electronic and cash sales. It was necessary for me to manage all tasks in compliance with health and safety laws.My key achievements in this role were:● Developed hospitality and management skills through training programmes with a focus on professional development.● Promoted from Barista to Assistant Manager in recognition of excellent performance.● Grew profits by 15% during my time at the café from devising inventive plans and strategies.

Bachelor'S Degree, Finance & International Business

Popayan, Colombia

English

Advanced London, United Kingdom