Jason Howard Email & Phone Number

Stafford, Tx, Us

Houston, Texas, United States

Responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues that may impact multiple users and/or locations. Administer systems including, but not limited to: Microsoft 365/Azure, Email Security, Anti-virus, Phone, Printer, Active Directory, SCCM, and Group Policy.• Administer VOIP phone system and install, configure, maintain end-user phones as required• Manage special projects which include new product testing and implementation of… Show more Responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues that may impact multiple users and/or locations. Administer systems including, but not limited to: Microsoft 365/Azure, Email Security, Anti-virus, Phone, Printer, Active Directory, SCCM, and Group Policy.• Administer VOIP phone system and install, configure, maintain end-user phones as required• Manage special projects which include new product testing and implementation of hardware and software solutions• Monitor user activity, network events and signals from security tools to identify events and respond to threats in a timely manner• Provide advanced troubleshooting and research support of issues to the team• Work and close tickets in IT ticketing system as escalation point and mentor for the team• Responsible for application and OS patch monitoring and deployment for 1000+ endpoints• Development of PowerShell scripts to aid the team in performing more efficiently Show less

Houston, Texas, United States

Oversee the day-to-day activities of the Helpdesk team. This includes scheduling, training and providing guidance to Helpdesk staff. Regular collaboration with the IT Manager, Systems, and Network Admins to identify and manage the direction and life cycle of the evolving workspace.• Responsible for the day-to-day administration the ticketing software, Solarwinds Service Desk• Help identify, document and participate in the development, transfer, and escalations of tickets• Identify… Show more Oversee the day-to-day activities of the Helpdesk team. This includes scheduling, training and providing guidance to Helpdesk staff. Regular collaboration with the IT Manager, Systems, and Network Admins to identify and manage the direction and life cycle of the evolving workspace.• Responsible for the day-to-day administration the ticketing software, Solarwinds Service Desk• Help identify, document and participate in the development, transfer, and escalations of tickets• Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-service activities• Oversee development and dissemination of knowledge base documents and usage guides for the organization• Perform all duties expected of a Desktop Support Specialist Show less

Houston, Texas, United States

Provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes both hardware and software support for all PC, laptop, and thin client computers as well as phones and peripherals.• On-site and/or remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions• Install, configure, test, maintain, monitor and… Show more Provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes both hardware and software support for all PC, laptop, and thin client computers as well as phones and peripherals.• On-site and/or remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions• Install, configure, test, maintain, monitor and troubleshoot end-user workstations, phones, and related hardware and software in order to ensure required desktop service levels• Communicate application problems and issues to management, development teams and end-users• Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers and other components• Assist on special projects on a regular basis Show less

Rosenberg, Tx

Responsible for ticket escalations and aligning with the business for continual service improvement with other responsibilities include documenting, maintaining, upgrading and/or replacing hardware and software systems. Thriving in a fast-paced environment while working independently or in a team and applying the correct level of urgency to technical solutions, all while providing exemplary customer service.• Administrated AD/Office 365 and VOIP account maintenance to ensure security and… Show more Responsible for ticket escalations and aligning with the business for continual service improvement with other responsibilities include documenting, maintaining, upgrading and/or replacing hardware and software systems. Thriving in a fast-paced environment while working independently or in a team and applying the correct level of urgency to technical solutions, all while providing exemplary customer service.• Administrated AD/Office 365 and VOIP account maintenance to ensure security and organization• Acted as Tier 2 support for the infrastructure systems, client computers and business equipment• Managed multiple servers including print, file, support, and domain services• Responsible for desktop engineering such as creating and testing images for computer equipment• Triaged incidents and requests ensuring they are resolved within the established SLA/OLA• Updated and maintained anti-virus platform for 100+ systems in mixed environment• Implemented training and best practices for new and creative business processes• Lead multi-department projects toward comprehensive, best-fit business environment solutions Show less

Stafford, Tx

Logistical, customer-facing role that required prompt response to job requests, professional communication, and the highest quality asset recovery services performed in an environmentally conscious manner while facing variable challenges and environments.• Developed software to improve work processes & productivity across the organization’s ordering system• Adhered to DOT regulations and reporting requirements while maintaining outstanding driving record• Managed collection and… Show more Logistical, customer-facing role that required prompt response to job requests, professional communication, and the highest quality asset recovery services performed in an environmentally conscious manner while facing variable challenges and environments.• Developed software to improve work processes & productivity across the organization’s ordering system• Adhered to DOT regulations and reporting requirements while maintaining outstanding driving record• Managed collection and destruction of sensitive media and hold team accountable for strict protocols.• Addressed organizational logistic problems with rapid and strict timetable turnarounds• Executed detailed, non-local projects containing >4000 individual items• Prepared IT equipment for safe and secure transport from job site to EPC facility• Communicated internal and external issues with plan of action to senior management team weekly Show less

Houston, Texas Area

•Broadcasted marketing messages to the public, including Q&A about products•Maintained inspection records and log book entries in accordance with TXDOT regulations •Prepared advertising material for professional delivery of campaigns•Aggregated all expenses to submit accurate reports•Collaborated with government officials to ensure campaigns followed local ordinances

Houston, Tx

Responsible for leading a team in a busy, fast-paced environment with a passion for service, a strong desire to succeed, and an ability to build relationships by being very organized, flexible, self-motivated and working well under pressure. Coached employees with a positive approach under the most difficult circumstances.● Oversaw inventory levels and maintained product lead time through efficient ordering● Supervised a dozen employees to maintain productive and efficient output of… Show more Responsible for leading a team in a busy, fast-paced environment with a passion for service, a strong desire to succeed, and an ability to build relationships by being very organized, flexible, self-motivated and working well under pressure. Coached employees with a positive approach under the most difficult circumstances.● Oversaw inventory levels and maintained product lead time through efficient ordering● Supervised a dozen employees to maintain productive and efficient output of products to customers● Supported Aloha POS system through resourceful troubleshooting and self-teaching● Onboarded and trained new employees in job duties, restaurant processes, and sanitation standards● First point of contact to resolve customer conflicts, issues, and concerns Show less

San Marcos, Tx

●Completed required tests and behind-the-wheel hours faster than other co-workers●Responsible for checking vehicle for damage and faulty equipment before every drive●Communicated with dispatch to solve problems and challenges that occurred while on the road●Regarded safety as highest priority and thus never had an accident

San Marcos, Tx

●Coordinated 24 entrepreneur presentations (annually) from initial contact to presentations including logistics●Oversaw daily office and clerical duties to ensure organization●Communicated and coached >300 students to solve individual problems and challenges●Conducted exam sessions while supervising students; maintained honesty and integrity●Gathered data to supplement faculty research

San Marcos, Tx

●Delegated tasks to other cooks, facilitated, and produced food within 10 minutes●Prepared all add-on items to increase kitchen efficiency●Communicated with other cooks to meet and exceed the customer’s specifications

San Marcos, Tx

●Solved faculty and staff equipment issues such as sourcing, equipment malfunction, etc.●Supervised students and faculty to ensure all guidelines were followed●Managed project installations and maintenance of media cabinets, projectors, cables, etc.

Tomball, Tx

●Scheduled group events with professional and childcare organizations including Dell and YMCA●Communicated with sales manager on sales progress and goals●Managed transactions for group events that grossed up to $10,000●Coordinated and conducted sales/cold calls and in-store client meetings●Networked and maintained relationships with new and existing customers

Ba, Management With Entrepreneurial Concentration

Activities and Societies: Collegiate Entrepreneurs' Organization Accepted to the McCoy College of Business Administration Vice-President.

As, Aa, Geology, Humanities

Activities and Societies: Blinn College Marching Band