Jason Howard Email & Phone Number

Stafford, TX, US

Houston, Texas, United States

• Responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues that may impact multiple users and/or locations. Administer systems including, but not limited to: Microsoft.
• Administer VOIP phone system and install, configure, maintain end-user phones as required
• Manage special projects which include new product testing and implementation of… Show more Responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues that may impact multiple.
• Manage special projects which include new product testing and implementation of hardware and software solutions
• Monitor user activity, network events and signals from security tools to identify events and respond to threats in a timely manner
• Provide advanced troubleshooting and research support of issues to the team

Houston, Texas, United States

• Oversee the day-to-day activities of the Helpdesk team. This includes scheduling, training and providing guidance to Helpdesk staff. Regular collaboration with the IT Manager, Systems, and Network Admins to identify.
• Responsible for the day-to-day administration the ticketing software, Solarwinds Service Desk
• Help identify, document and participate in the development, transfer, and escalations of tickets
• Identify… Show more Oversee the day-to-day activities of the Helpdesk team. This includes scheduling, training and providing guidance to Helpdesk staff. Regular collaboration with the IT Manager, Systems, and Network.
• Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-service activities
• Oversee development and dissemination of knowledge base documents and usage guides for the organization

Houston, Texas, United States

• Provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes both hardware and software support for all PC, laptop, and thin.
• On-site and/or remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions
• Install, configure, test, maintain, monitor and… Show more Provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes both.
• Install, configure, test, maintain, monitor and troubleshoot end-user workstations, phones, and related hardware and software in order to ensure required desktop service levels
• Communicate application problems and issues to management, development teams and end-users
• Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers and other components

Rosenberg, TX

• Responsible for ticket escalations and aligning with the business for continual service improvement with other responsibilities include documenting, maintaining, upgrading and/or replacing hardware and software.
• Administrated AD/Office 365 and VOIP account maintenance to ensure security and… Show more Responsible for ticket escalations and aligning with the business for continual service improvement with other responsibilities.
• Administrated AD/Office 365 and VOIP account maintenance to ensure security and organization
• Acted as Tier 2 support for the infrastructure systems, client computers and business equipment
• Managed multiple servers including print, file, support, and domain services
• Responsible for desktop engineering such as creating and testing images for computer equipment

Stafford, TX

• Logistical, customer-facing role that required prompt response to job requests, professional communication, and the highest quality asset recovery services performed in an environmentally conscious manner while facing.
• Developed software to improve work processes & productivity across the organization’s ordering system
• Adhered to DOT regulations and reporting requirements while maintaining outstanding driving record
• Managed collection and… Show more Logistical, customer-facing role that required prompt response to job requests, professional communication, and the highest quality asset recovery services performed in an.
• Managed collection and destruction of sensitive media and hold team accountable for strict protocols.
• Addressed organizational logistic problems with rapid and strict timetable turnarounds

Houston, Texas Area

• Broadcasted marketing messages to the public, including Q&A about products
• Maintained inspection records and log book entries in accordance with TXDOT regulations
• Prepared advertising material for professional delivery of campaigns
• Aggregated all expenses to submit accurate reports
• Collaborated with government officials to ensure campaigns followed local ordinances

Houston, TX

• Responsible for leading a team in a busy, fast-paced environment with a passion for service, a strong desire to succeed, and an ability to build relationships by being very organized, flexible, self-motivated and.
• Oversaw inventory levels and maintained product lead time through efficient ordering
• Supervised a dozen employees to maintain productive and efficient output of… Show more Responsible for leading a team in a busy, fast-paced environment with a passion for service, a strong desire to succeed, and an.
• Supervised a dozen employees to maintain productive and efficient output of products to customers
• Supported Aloha POS system through resourceful troubleshooting and self-teaching
• Onboarded and trained new employees in job duties, restaurant processes, and sanitation standards

San Marcos, TX

• Completed required tests and behind-the-wheel hours faster than other co-workers
• Responsible for checking vehicle for damage and faulty equipment before every drive
• Communicated with dispatch to solve problems and challenges that occurred while on the road
• Regarded safety as highest priority and thus never had an accident

San Marcos, TX

• Coordinated 24 entrepreneur presentations (annually) from initial contact to presentations including logistics
• Oversaw daily office and clerical duties to ensure organization
• Communicated and coached >300 students to solve individual problems and challenges
• Conducted exam sessions while supervising students; maintained honesty and integrity
• Gathered data to supplement faculty research

San Marcos, TX

• Delegated tasks to other cooks, facilitated, and produced food within 10 minutes
• Prepared all add-on items to increase kitchen efficiency
• Communicated with other cooks to meet and exceed the customer’s specifications

San Marcos, TX

• Solved faculty and staff equipment issues such as sourcing, equipment malfunction, etc.
• Supervised students and faculty to ensure all guidelines were followed
• Managed project installations and maintenance of media cabinets, projectors, cables, etc.

Tomball, TX

• Scheduled group events with professional and childcare organizations including Dell and YMCA
• Communicated with sales manager on sales progress and goals
• Managed transactions for group events that grossed up to $10,000
• Coordinated and conducted sales/cold calls and in-store client meetings
• Networked and maintained relationships with new and existing customers

Ba, Management With Entrepreneurial Concentration

Activities and Societies: Collegiate Entrepreneurs' Organization Accepted to the McCoy College of Business Administration Vice-President.

As, Aa, Geology, Humanities

Activities and Societies: Blinn College Marching Band