Jenna Hauser Email & Phone Number

Boston, Massachusetts, United States

As Senior Manager of Customer Success, I lead a team of Support Engineers responsible for delivering support and configuring complex solutions on our proprietary communications platform. Our team serves as the primary point of contact for internal stakeholders, ensuring timely resolution of inquiries and incidents.

In addition to managing the Customer Success team, I act as Project Manager in sprint planning and prioritization. I also handle complex configurations and work closely with both Product and Engineering teams to create feedback loops to drive product improvements.

Greater Boston Area

Greater San Diego Area

• Manage consumer and B2B focused content on multiple websites
• Strategize new brand/content integration into existing content structures
• Design, HTML code, test and send email communications for multiple industries and contact lists
• Set up event websites with agendas, registration forms, reporting functions
• Test, troubleshoot and recommend improvements for multiple platforms
• Daily use of Drupal, Dreamweaver, Photoshop, ExactTarget, Salesforce

Greater San Diego Area

• Managed written and graphic content for nine websites using Drupal Content Management System
• Alter edwebsite designs and functions through Drupal and HTML, CSS
• Designed, coded, tested and sent HTML emails for seven different industries
• Instructed others to use Drupal for website updates
• Researched and implemented new digital marketing strategies
• Assigned content gathering/publishing tasks to others

Greater San Diego Area

• Created and updated content on jobs.sdmarketplace.com using HTML
• Maintained online recruitment advertising
• Managed ad unit traffic throughout SignOnSanDiego website
• Coordinated multiple teams’ sales, billing, and customer service
• Wrote product descriptions and design sales collateral for online media kits
• Reported extensively on site traffic, visitor activity, advertisement effectiveness

Greater San Diego Area

• Wrote and placed employment classified ads for national and agency clients
• Sold advertisements, extra publications, special packages
• Inbound and outbound customer service over the phone; at times in person
• Trained Classified teams during key computer system conversion
• Served as liaison between Classified and IT departments
• Tested future computer system versions

Bachelor Of Science, Marketing

Graduated Cum Laude, on Dean's List 7 semesters. Studied abroad at Nanyang Technological University in Singapore.

Marketing

Study Abroad with International Marketing Courses and Beginning Mandarin Chinese