Jennifer Hruska Email & Phone Number

Atlanta, Georgia, United States

Design, develop, and implement onboarding program to support new employees, providing self-paced training assets related to productivity tools, process requirements by role, and feature training to ensure new hires are capable of using our sellable solution. Design, develop, and maintain a library of 25 client-facing end user training presentations, in-product knowledge base content consisting of more than 140 how-to articles, video demonstrations, user guides, and job aids. Assist with documentation for and facilitation of annual user conference. Drive templates and processes for standard documentation of product capabilities to support internal staff.

Project manage eLearning and Instructor-led content development and client-specific training consulting projects. Document scope of work, maintain project plans, ensure deliverables meet timeline and budget, secure in-house and third party resources to staff projects, and manage overall client training experience.Design and document processes, templates, and standards for development of training. Audit teams on adherence to standards.For various Allscripts products, design and develop eLearning to support new implementations. Use ADDIE model and rapid development tools to design and develop eLearning, ILT, and blended training solutions to meet business and client needs. Create and manage curriculum of 60+ courses comprised of more than 250 reusable learning objects via OutStart Evolution (learning content management system). Lead Client Focus Group to ensure overall positive client experience with eLearning and to find opportunities to drive adoption of learning subscriptions.

Design and development of personal finance and human capital educational content across a variety of platforms, including online, classroom, and community seminars.

Designed and developed e-learning content and coordinated the delivery of online classes for global learning website that serves more than 775,000 users.

(Part-Time)

Performed QA and web editing for local web consulting client. Created and distributed electronic newsletters and other marketing materials for local clients.

(Part-Time Volunteer)

Designed and developed orientation program for the 300+ volunteers of an international non-profit organization. Documented and published procedures and processes for various volunteer roles within the organization.

(Contract)

Designed, developed, and evaluated training programs for Optical Network customers on a part-time contract basis.

Developed and implemented a Nortel-wide evaluation strategy that included creating a standard Level 1 assessment, drafting guidelines for the creation of Level 2 assessments, and piloting a Transfer of Training assessment program. Implemented improvements to the CITS business analysis tool to include evaluation results as an internal effectiveness measure and to track ROI. Collaborated with cross-LOB certification primes to develop a certification program for the CVX product line.

Designed, developed, and evaluated training programs for Optical Network customers. Conducted needs assessments and task analysis. Worked with subject matter experts to design and develop blended-learning course content. Project managed teams of SMEs, course developers, instructors, and support personnel across multiple North American sites. Devised the “customizable training path” approach to serve specific needs of individual customers. Created business analysis tool to forecast and track return on investment for any given training endeavor. Mentored new instructional designers and course developers. Using ISO standards, documented instructional design and, course development processes.

B.A., English (Education Option)

Master'S Degree (Not Completed), Training And Development