• Review and analyze data collection tools, interfaces, architectures and reporting methodologies• Perform Process Capability Assessments (PCA)• Articulate issues to program personnel while collaborating with Government staff to mitigate disputes quickly and efficiently• Direct and participate in requirements development for various organizational surveys• Translate industry-leading concepts, theories and frameworks into strategies, objectives and capabilities while adhering to… Show more • Review and analyze data collection tools, interfaces, architectures and reporting methodologies• Perform Process Capability Assessments (PCA)• Articulate issues to program personnel while collaborating with Government staff to mitigate disputes quickly and efficiently• Direct and participate in requirements development for various organizational surveys• Translate industry-leading concepts, theories and frameworks into strategies, objectives and capabilities while adhering to official Navy guidance and instructions• Skillfully determine how a major IT program should function and how changes in conditions and operations will affect desired outcomes• Identify and develop performance metrics and key performance indicators and the actions needed to improve or correct performance relative to the goals of the program• Make recommendations to improve IT Service Management (ITSM) practices and enterprise IT infrastructure• Develop technical and executive presentations and work products• Provide training and guidance to departmental staff, senior managers and members on performance and service improvement initiatives Show less