Ji Chen Email & Phone Number

Shanghai City, China

- Responded to high volume of customer emails with well‐crafted, personalized, and thoughtful help/advice. - Understand customer issues over time and develop compelling solutions to preempt customer needs and questions.- Consistently work with the Concierge team to track, solve and innovate our processes and procedures to provide the best customer care possible; - Collaborate with the Operations team to ensure all customer requests are confirmed and understood; - Worked closely with marketing and communications team in providing customer demographic and interest information and needs;- Knowledge about men's fashion, fabrics, with a passion for keeping up with style trends.

- One-year contract with the aim of elevating the corporate Shanghai and Beijing offices up to the company’s international benchmarks in the areas of sales and marketing and customer service standards;- Travel throughout North America and Asia Pacific visiting corporate service centers and global dealers to gain a complete understanding of the companies sales and marketing strategies and operation methods to convey the qualities onto the Shanghai and Beijing offices;- Foremost brand ambassador within the company, upholding the company’s policies and values, bringing the award winning Skyline products, business culture and innovation to the Chinese market;- Working with big name international clients across all industries to ensure their trade shows are successful, increasing brand image through outstanding service and support at all levels of customer interaction.- Tasked with elevating the corporate Shanghai offices up to the company’s international benchmarks in the project management department and customer service processes;- Providing complete turnkey solutions for clients exhibiting nationally and internationally, management of exhibits and projects from conception through to execution and finalization;- Working with big name international clients across all industries to ensure their trade shows are successful, increasing brand image through outstanding service and support at all levels of customer interaction.

- Working within a diverse team of 60 staff across the Retail and Food & Beverage floor which includes overseas & local employees, and interns from 2 national hospitality institutions;- Providing the highest level of customer service to over 8 million visitors to the Pavilion over the 6 month Shanghai World Expo period;- Work synergistically with team members and liaising with multiple stakeholders both internal and external to the Pavilion under a range of conditions and situations;- Communicating closely and creatively with colleagues and Pavilion management at modifying and improving customer service and general customer experience with the Pavilion;- Finding solutions to problems as they arise in a fast paced, ever changing environment.

- Legal Clerk to 4 lawyers in a busy firm providing support efficiently and effectively in a highly organized manner, facilitating smooth operations throughout the company and with clients;- Increasing the turnover speed of the Sydney office five-fold by championing the creation and establishment of an office administration system that was originally located only at the Melbourne head office. This includes storage, filing, independent suppliers, invoicing systems, office protocol and training of new staff;- Successfully managed major court projects, filing at Courts of all levels, database management, and correspondence requiring high levels of communication and organization;

Ba Of Business, Marketing

International Exchange Program, Faculty Of Economics

Education record

Education record