Ji Ma Email and Phone Number

Handle the issues reported from the clients via email and hotline. Analyze the root cause and provide solution.The main clients are in the industries of retailing, medical, catering, clothing, automotive.Familiar with the clients’ supply chain and business processes.Familiar with EDI document tracking, EDI specification understanding and EDI syntax error checking.Familiar with VAN setup, and multiple connectivity method, e.g. FTP, FTPS, SFTP, AS2, X400, OFTP.Familiar with data analysis in the whole order life cycleCustomer Satisfaction Survey is nearly 100%

Handle the issues reported from website, live chat and hotline.Edit SQL to extract the data from Progress database, and complete GL / Sub-Ledger Reconciliation.Edit script to complete data fix.Reproduce the issue in QAD standard environment, and debug in the client’s environment. Edit problem analysis document, and analyze the potential error.Support QAD distribution, manufacturing, finance, fixed asset for the clients in Great China, including HongKong and Taiwan.Support QAD Customer Self Service Portal for the clients in Great China, Australia and India.Performance review is top 20% in ASPAC in 2010, 2011 and 2012. Employee Star in QAD CN Customer Support team in 2010 and 2012.

SAP R/3: T-code and Role application and initial checking based on job position. Regular AIS checking. MM module internal help desk, including direct and indirect purchasing, consignment, inventory management, etc.B2B EasyParts Portal: Collect the requirement of retailers. Coordinate with software vendor.SAP CRM: business requirement analysis and confirmation. User guide editing, ending user trading and consulting. Extract data to complete KPI report. Assist the key user to edit change request document, coordinate the resources of development, testing and help desk in Germany, India BOSCH workshop Training System: Collection business requirements, edit requirement document, including goal, current business process, key function, master data, role design and reports.Data Security Partner: Regular IT audit and information security checking, information security regulations training.