Jay Chen Email & Phone Number

New York, NY, US

Manhattan, New York, United States

Manhattan, New York, United States

• Assisted property staff in maintaining excellent tenant relations, supplementing tenantsatisfaction through hospitality-driven initiatives and standards
• Contributed to monthly accounting reporting: monthly accruals, bi-annual operating expense & true-up packages, YTD operating analysis, variance reporting
• Coordinated yearly Summer Internship program; Liaison between intern group and Managing Directors

Manhattan, New York, United States

• Assist property staff in maintaining excellent tenant relations, ensuring tenant satisfaction
• Process tenant and building related invoices, and tenant rent statements (AP & AR)
• Address tenant accounts in arrears, taking necessary steps to remediate or escalate
• Coordinate yearly Summer Internship program; Liaison between intern group and Managing Directors

Manhattan, New York, United States

• Plan, Execute, and Supervise events relating to tenant hospitality & amenities (Zo. Suite)
• Assist property staff in maintaining efficient tenant relations, and ensuring tenant satisfaction
• Follow-up on tenant requests with work orders, radio calls, and building staff
• Maintain freight elevator, sprinkler & smoke detector shutdown requests and appropriate billing
• Coordinate yearly Summer Internship program; Liaison between intern group and Managing Directors

Manhattan, New York, United States

• Assist property staff in maintaining efficient tenant relations, and ensuring tenant satisfaction
• Follow-up on tenant requests with work orders, radio calls, and building staff
• Maintain freight elevator, sprinkler & smoke detector shutdown requests and appropriate billing
• Coordinate yearly Summer Internship program; Liaison between intern group and Managing Directors

Manhattan, New York, United States

• Supervised 2018 Intern Group: Point of Contact for Managing Directors and Organized Summer Events
• Laid the groundwork for various Corporate Operations initiatives under Director leadership
• +Ladders for Leaders

Staten Island, New York, United States

• 30 Hours of Leadership Training
• Intern at Tishman Speyer (Summer 2016)
• Senior Intern at Tishman Speyer (Summer 2017)
• Senior Intern at Tishman Speyer (Summer 2018)

Manhattan, New York, United States

• Created user accounts and manage access control based on end-user agreements
• Provided user activity reports to Management for insights on product usage
• Fielded incoming help requests and log activity through generating work tickets
• Analyzed and identifed trends in issue reporting and devising preventive solutions

Staten Island, New York, United States

Assisted Center for Student Accessibility with note-taking for students

Manhattan, New York, United States

• Created an Optimized Global Organization Chart with Contact Information for all TS Properties
• Conducted a US Property Wide Building Information Survey with Procurement to obtain information for future initiatives
• Optimized Contract drafting from manual entry process to automated fill-in
• Supervised 2017 L4L Group: Acted as Point of Contact for Managing Directors and Organized Summer Events
• +Ladders for Leaders

Greater New York City Area

• Modernized and updated contract database spreadsheet for MetLife Building and 175 Varick
• Actively managed the relationship with tenants, vendors, and TS management
• Reduced the number of open DOB Applications, allowing tenants to obtain certificates of occupancy
• Surveyed, photographed, and sketched setbacks on various floors for Asset Management
• Documented issues with Elevator Destination Dispatch system to better tenant experience
• +Ladders for Leaders

Greater New York City Area

• Allocated tutoring resources of after-school educational program to attain maximum student success
• Effectively communicated with parents and business owner
• Contributed to growth of business from 750 students to 1000 in five years

Bachelor Of Science (Bs), Information Systems And Informatics (Bis), Gpa: 3.819

Activities and Societies: Club - Information Systems & Informatics Macaulay Honors College at CUNY is a highly selective college where New.

Advanced Regents Diploma

Activities and Societies: National Honors Society, Tech Crew