Jiahao Wang Email & Phone Number

New York, United States

New Jersey, United States

• Administered all content and permissions for Microsoft Teams as Level 3 support, monitoring CQD data and conducting advanced troubleshooting, orchestrating the migration from Teams Classic to New Teams for 100,000.
• Developed and leverage Python, PowerBI, PowerShell, Scripts, and MySQL to automate daily analysis and rectify anomalies of Microsoft and Barclays communication servers and overseeing the testing of changes in.
• Devised warning and repair strategies for 8 major global communication outages impacting thousand colleagues across multiple continents and coordinated with the VIP team to provide troubleshooting for the group.
• Collaborated effectively with Microsoft engineers to swiftly resolve over 500 Microsoft Teams app and web incidents
• Mentored new team joiner, imparting advanced technical skills and published 20+ Knowledge base articles for all colleagues.

Remote

Directed the design team’s adoption of AIGC tools like Stable Diffusion and Midjourney, reducing staff by 70% and tripling efficiency. Spearheaded rapid development for "off-road" themed products in collars, harnesses, and leashes categories, with capabilities for quick post-production modifications. Produced highly realistic promotional posters..

Santa Clara, California, United States

• Assisted to developing Ridge Security CRM automation, 3rd party integration and set up a demo environment in solution team.
• Revised 150 pages user manual and 5000 lines JSON public API web of Ridge Bot, intelligent cyber risk-based vulnerability bot.
• Updated Python API library that customized for Splunk Inc. and its Splunk phantom for 12% better performance and reliability.
• Developed a new Python library including 28 APIs with 1000 lines of python code which supports customization for Ridge Bot to call API faster and more standardized. With different JSON payloads, the Python library can.
• Enhanced the interface of CRM (customer relationship management) and partner portal based on vTiger.

Hangzhou

• Developed a multithread automated testing tool based on Java to scan thousands of reliability test results and indicate the errors.
• Validated solutions for campus cloud safety to help enterprise consumer to pass China Information Security technology - Baseline for classified protection cybersecurity (GB/Ta 22239-2019, GB/T 28448-2019, GB/T.
• Improved the H3C/HPE products based on enterprise consumers’ requirements about network boundary isolation and VLAN.
• Analyzed tests of network disaster-tolerant system and collected test data, such as chaos engineering, DDoS attack, power outage.

Master Of Science, Computer Engineering

Bachelor'S Degree, Information Technology And Informatics

Minor: Computer Science Specialization: Data Management, Analytics, and Information Visualization

High School Diploma