Jian Isidro Email & Phone Number

- Facilitates administrative and operational support for the audit and compliance team and claims department by processing over 300 checks daily, coordinating successful deposits, and resolving payment errors to enhance transaction efficiency- Coordinates and organizes logistics for department meetings and events, including tracking daily reports for claims, assisting with department initiatives, and maintaining accurate records to support claim data integrity and policy management - Conducts in-depth analysis and research of claims data, resolving discrepancies and investigating return checks, resulting in a reduction in processing errors and improved claims accuracy - Communicates effectively with vendors and internal customers by addressing over 50 payment inquiries, obtaining proper authorizations for corrections, and ensuring timely resolutions of issues, thereby improving customer satisfaction scores- Leveraged technical proficiency with Microsoft Office Suite and various software applications to enter and verify data, update departmental resources, and support policy analysis, contributing to an increase in department efficiency- Acted as a liaison between the team and BIT, providing support through system changes, ensuring smooth integration of CXP updates, and raising early issues for resolution to minimize workflow disruptions.- Participated in bi-weekly meetings and test-a-thons to review, test, and provide feedback on CXP updates, ensuring seamless user acceptance and readiness for system changes.- Cross-trained and supported Electronic Data Interchange (EDI) team in First Report of Injury (FROI) tracking, gaining proficiency in accurately documenting and processing injury reports to ensure compliance with regulatory requirements- Cross-trained in setting up new workers' compensation claims, ensuring accurate data entry, timely claim initiation, and compliance with regulatory standards to support efficient claims management

- Managed administrative operations by printing and preparing over 200 benefit and claim notices for mailing, ordering supplies, and processing outgoing mail, contributing to streamlined departmental workflows - Coordinated team email account management and provided backup support to claims examiners and teams by processing requests and assisting with new hire set up, utilizing Microsoft Office Suite and database systems to ensure efficent departmental support - Administered vendor payments by collecting W9 forms and invoices, reviewing medical bills for accuracy, and processing payments through accounts payable software, maintaining financial accuracy and compliance - Executed data management tasks by performing data entry, analyzing incoming phone calls and requests, and ensuring adherence to communication guidelines of various Claims Administrative and CRM software. - Executed data management tasks by performing data entry, analyzing incoming phone calls and requests, and ensuring adherence to various Claims Administrative and CRM software communication guidelines- Serve as a liaison and support system for peers by comprehensively understanding and communicating the purpose, impact, and solution while proactively identifying and addressing issues for effective solutions

- Recruited, hired, trained, and mentored a team of 40+ staff members to enhance customer experience by upholding high standards of service quality and cleanliness with a focus on optimizing profitability - Implemented regular audits and training programs to ensure restaurant compliance with industry standards, mitigate risks maintain a safe environment, and optimize operational costs and guest satisfaction - Developed a cost analysis process for purchasing and inventory management, identifying cost-saving opportunities to ensure optimal resource allocation and positively impact restaurant profitability - Monitored and analyzed personnel records, schedules, and financial reports using a data management system to provide insights on employee performance and store operations to improve overall efficiency - Delivered exceptional customer service in a fast-paced environment by managing 500+ inquiries through phone, email, and in-store interactions, resulting in increased efficiency, enhanced guest experience, and a daily revenue of $11,000

San Diego, California, United States

- Led a team of Mental Health Advocates to develop projects, initiatives, and events addressing the mental health needs of UC San Diego’s undergraduate students, enhancing support and outreach efforts- Managed a $7,000 budget by developing and proposing financial plans, ensuring efficient allocation of resources for mental health programs and events - Establish cross-functional relationships with campus affiliates such as Counseling and Psychological Services (CAPS), Health Promotion Services, and Student Health Services (SHS) to provide students with access to mental health advice, information, and resources - Designed and executed workshops and social media campaigns focusing on various health dimensions, successfully raising awareness about mental health issues among students - Adapted events and programs to align with UC San Diego’s Return to Learn policies, ensuring compliance and relevance in a changing campus environment - Facilitated Mental Health Committee, team, and individual meetings to coordinate efforts and address specific needs

San Diego, California, United States

- Collaborated with Acacia Therapists to gather accurate information about mental health topics to relay to college students - Designed a social media campaign surrounding the topic of self-love, self-care, and self-compassion to address the common experience of imposter syndrome on campus

San Diego, California, United States

- Developed wellness workshops for students that focus on topics on balance, avoiding burnout, and cultural competency - Coordinated with peers to initiate a series of workshops that focus on the mental health of student leaders on campus - Facilitated a forum to educate students on therapy and tips to find a suitable therapist - Designed a series of Instagram stories to highlight the experiences of AAPI students surrounding mental health

Temecula, California, United States

-Improved store sales performance through positive community/guest relations, administration of local marketing programs, and execution of brand standards -Collected over 250+ customer donations to No Kid Hungry by advertising the promotions associated -Onboarded and delivered exceptional client service to 200+ customers per shift during peak times