Jiby Mathai Email and Phone Number

Document review findings ensure awareness of conclusions and prepare a report of findings for Compliance and Business management. On boarding new Individual & Corporate customer after reviewing account opening, KYC documents & UBO detecting. Performing CDD, EDD as required. Performing ongoing periodic review of customer account.Monitoring a managing of the completion of CDD documentation for all the customers in the line withapplication Know Your Customer, policies and procedures.Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers.Examine and verify accuracy of work and authorize routine deposits and withdrawals.Establish work schedules and procedures and co-ordinate activities with other work units or departments.Resolve work-related problems and prepare and submit progress and other reports.Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work.May perform the same duties as workers supervised.

• Advise customers on use and care of merchandise, and provide advice concerning specialized products or services.• Interacting with customers from different countries and their cultures.• Selling company products for increasing sales.• Dealing huge foreign currencies.• Arrange currencies from different branch for customers’ requirements.• Increasing company profit through selling currencies and product, sending remittance.• Providing information to customers about current currency rates and airport rules.

Educated customers on use of banking website and mobile apps.Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.Maintained friendly and professional customer interactions.Carried out day-day-day duties accurately and efficiently.Served customers in a friendly, efficient manner following outlined steps of service.Proved successful working within tight deadlines and fast-paced atmosphere.Established rapport with new clients to increase satisfaction and loyalty.Handled various accounting transactions.Executed wire transfers, stop payments and account transfers.Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.Processed customer transactions promptly, minimizing wait times.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions.Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds.Sell travellers' cheques, foreign currency and money orders.Answer enquiries and resolve problems or discrepancies concerning customers' accountsInform customers of available banking products and services to address their needs.