Jie Nan Email & Phone Number

Shanghai, China

> As a pre-sales engineer in Greater China, mainly responsible for pre-sales support of the Pulse Secure product line.> Product PoC solution design and implementation planning for Best-Case customers.> Track key cases of major customers, coordinate partners and support department resources to handle them in a timely manner.> Liaise closely with the headquarters to obtain the latest product developments and share the latest product solutions with potential customers.> Summarize the weaknesses of Pulse Secure products and solutions, and provide feedback to the PLM team to promote product and solution iterations.> Continuously evaluate the advantages and disadvantages of competitors’ products and generate Battle Cards to help sales win projects.> Regularly train partner engineers on Pulse Secure product solutions and new technologies.> Regularly write and maintain Success Cases and Use Cases and share them with the sales and marketing department.

Shanghai, China

> As Advanced-TAC of APAC, support and handle tickets and bugs for HSM/HIT products.> Continuously evaluate the advantages and disadvantages of competitors’ products, and keep in touch with the headquarters to learn about the latest product trends.> Responsible for the solution design, PoC and implementation planning of high-risk projects.> Based on the priority of the ticket, daily and timely processing of the tickets of the APAC regional customers and partners.> Regularly train the CIC team about HIT&HSM product technology.> Continuously maintain the technical KB of HIT&HSM and train partners’ engineers

Shanghai, China

> Lead team to complete the project delivery and after-sales operation and maintenance related work of Juniper/Pulse Secure/Cisco/H3C/Palo Alto/Netis and other agent products.> Responsible for coordinating technical resources and assigning work properly, conducting regular technical training and KPI assessment for team members, and reporting to superiors.> Lead the team to complete the technical qualification certification and assessment of agent products.> As a pre-sales engineer, explore key customer requirements, generate corresponding solutions based on the agent products, build PoC environment and conduct solution demonstration.> As an on-site project manager, control the delivery progress and quality of key projects, and lead the acceptance and delivery work.

Shanghai, China

> Provide technical and product training to the company's sales team，technical team and partners.> Responsible for project pre-sale/post-sale/after-sale program preparation and after-sales operation and maintenance technical support.> Responsible for service maintenance and after-sales support for the company’s major customers and key projects.> Responsible for maintaining the company's technical KB, leading team to write and sort out troubleshooting reports.> Serving key financial customers of Juniper manufacturers, handling and following up on urgent case.

Shanghai, China

> Cooperate with sales to complete simple technical communication, solution presentation, product demonstration, technical Q&A.> Assist team to write a simple project implementation plan and participate in project delivery.> Participate in project acceptance testing and undertake after-sales support.> Provide simple product and technical training to customers, handle and follow up cases related to Juniper products of the company's key customers.

Bachelor'S Degree, Exhibition Economy And Management

College, Network Security