Jie Chen Email & Phone Number

I am project lead of Holmes platform, an Intelligent Cloud Operations Platform which facilitates essential diagnostic operations such as log collection and complex analysis against massive data and log from multiple M365 workloads compliantly. The platform is designed to provide intelligent data analysis and assistance with concrete data and AI/Copilot recommendations to hundreds of Microsoft365 OnCall Engineers.Responsibilities:* Designed the entire system, infra, deployment, monitoring, security strengthen and compliance adoption.* Led cross-site teams with 8 engineers including Redmond/Atlanta in USA and Dublin in Ireland to contribute more features to Holmes platform, collaborated with cross-functional teams to align technical solutions with business objectives, communicated with stakeholders for feature scoping, project scheduling and resource coordination.Achievements:* The designed multi-region services and primary-standby storage architecture deliver a 99.99% annual SLA, ensuring high availability and reliability.* REST API valid success rate reached 98.97%* Designed and delivered the Near Real-Time Log Collector, a dedicated feature that supported 4 major workloads (Exchange Online, Outlook, Azure, and Teams) and served 10 component teams. Efficiently processed 35,000 requests with an impressive 96.3% success rate in 6 months, saving OCE's approximately 15 minutes per request for successful services.Expertise:* Software architecture, Design Pattern, .Net&C#, Azure Cloud* Project management, mentoring and leadership across global teams

* Troubleshooting the critical issues escalated from customers, partners and internals. The issues may come from Oracle application, database, Java runtime or weblogic integration to various stacks* Develop diagnosis tools and automation utilities with various of languages (Java/Bash Shell/Python) * Mentor / coach the team and deliver technical trainings## Technical Skills* Java coding and Shell scripting* Oracle PL/SQL development* Java runtime thread and memory analysis* LDAP/SSL/HTTP protocal analysis## Social Contribution* Oracle Community: http://community.oracle.com* Oracle Blog: https://blogs.oracle.com/jiechen

* Resolved the escalated technical issues and delivered resolution to Support/Consultant/Customer* Technically mentored and trained the global team

* Developed Integration and Admin module (the core of Agile) of Agile PLM production with Java language

* Led the engineering team to develop mobile application (SMS)

* Developed data mining in a Citibank project* Developed Report module for a HongKong Education project

Master, Software Engineering

Bachelor, Computer Science