Jose Moran Email & Phone Number

London, England, United Kingdom

I am responsible for M365 client Delivery and Adoption within Changing Social, a Microsoft Partner, with a specific focus on adoption and change management around the Microsoft Viva, Teams, SharePoint and PowerPlatform. Changing Social excels at enabling employees in companies of all shapes and sizes around the world, do their very best work.We are renowned for our innovative and unique, but proven approach to enabling business value through Microsoft 365 bringing a much faster time to value realisation on the technology you have already purchased. If you are interested in working with us, collaborating, or geeking out over all things people, culture and Microsoft please do connect - I would love to hear from you.

London, United Kingdom

Job Role: Hands on SharePoint consultant and project manager, involving business analysis, pre-sales, and requirements gathering workshops. Other responsibilities include resource allocation and management, as well as Sales forecasts for the company’s England clients. Key Client Projects Delivered:• Yeo Valley, Somerset: April 2019 – present, SharePoint Consultant and Project Manager for the organisation’s new SP 2019 on-premise intranet and collaboration platform, 2010 - 2019 SP migration, and SP integration with StaffConnect app. • Durham County Council, Durham: April 2019 – 2019, SharePoint Consultant and PM for the council’s O365 SharePoint Intranet and Collaboration refresh. • Sunderland City Council, Sunderland: 2018 – 2019, SharePoint Consultant and PM for the council’s O365 SharePoint Intranet and Collaboration refresh.• Milford Haven Port Authority, January – May 2019, SharePoint Intranet implementation and adoption Consultant for the Port Authority’s O365 SharePoint Intranet and Collaboration functionality. • Carpmaels & Ransford, London 2016 – present, Project Manager for the company’s Electronic Master Case File programme: Digitising the company’s legal Case File Management and process flows, built on K2 and SharePoint 2013 technologies.• Sharkey UK, Edinburgh 2017 – present, Project Manager and Principal SharePoint Consultant for the company’s SharePoint Integrated Management Online system: Corporate Intranet, and Collaboration workspaces, which included a customised Job Portal offering, which allowed the business to manage their construction projects online. Built upon SharePoint 2016 on premise. • Radian, London 2017 – 2018: Project Manager and Principal SharePoint Consultant for the company’s Corporate Intranet and Collaboration functionalities. Built upon SharePoint 2016 on premise.

London, United Kingdom

Job Role: To coordinate with the regional IT Directors, Chief Officers, and other senior business stakeholders, to overcome internal communications and collaboration challenges. I implemented KI’s cloud-based O365 SharePoint platform, providing for the first time, a single solution of this type for staff globally. This solution has seen significant improvement on internal communication, and has improved productivity by lowering administrative overhead in collaboration between schools, HQ’s and other in-country offices by approximately 30%.Key Achievements Delivered: O365 SharePoint Online Solutions – • I have taken a holistic approach to architecture of Site Collections, Subsites, and information management contained within.• Surfaced corporate information to audiences via Publishing Sites using Search Queries, Refinable Strings, Content Types, and Managed Metadata tags. This has replaced the overhead of network drives, and ceased the use of unsupported, non-compliant 3rd party technologies.• Retained SSoT of information for each Business Division by building Document Centre Lists and Libraries, and trained Power Users to avoid document duplication and content sprawl.• Successfully introduced the use of list and library views to eliminate folder usage, allowing the business to be more flexible and scalable with their document management. • Managed the tenancy’s Taxonomy Term Store.• Used Forms and Workflows to replace various 3rd party solutions and manual processes.• Designed and implemented global navigation.• Executed the graphic design of Shared Service, Department Portal and Collaboration Site home pages.

London, United Kingdom

Job Role: To coordinate with business departments, IT Development, and IT Operations teams and manage Change Releases and IT Projects.• I introduced a process in the IT Service Desk ticketing system to improve the success rate of web-related support calls so that bugs in our client-facing websites were resolved quickly. This process provided an avenue for the business to receive resolutions from the web development team, and increased IT response rate by 80%.• I successfully introduced and implemented Change Management process, which brought structure to changes and releases by the IT department, lowering the risks to production environments. Once in place, I continued to manage and coordinate these change releases, while simultaneously bridging the gap between the IT Ops and Dev teams to,o improve our time to marketo increase our release rateo see the start to the DevOps culturePlease see attached for Key Projects and Processes delivered.

Information Technology Services for Microsoft and Citrix Solutions

Responsibilities• Point of escalation for all Windows and Citrix issues• Technical ownership of SMB Windows and Citrix managed services accounts• Technical ownership of web hosted environments• Technical documentation for supported systemsKey Projects Delivered:• Merlin Entertainments web hosting projects for The Dungeons, Group Fun Days, Legoland, Chessington World of Adventures and Thorpe Park• Various Windows and Citrix server projects for both hosted and managed service accounts on and offsite

Responsibilities• Point of escalation for all Windows and Citrix support calls.• Technical Account Manager and onsite support lead for Price Forbes• Technical point of contact for all Price Forbes issues and projects• Liaising with Price Forbes operations management for all IT-related solutions and issues• Implementation, maintenance, support and documentation of Microsoft, Citrix, BES, AD, DNS, DHCP Exchange technologiesKey Projects Delivered:• Price Forbes Exchange 2003 migration project• Price Forbes Disaster Recovery project covering SQL, file, Exchange, Citrix, DNS, AD, and 3rd party finance applications for business continuity• BES migration

Responsibilities:• Training for 1st and 2nd line support staff• Systems administration, implementation and managementKey Projects Delivered:• Stepahead tech refresh: Citrix, Active Directory, Exchange, SQL, data, DNS • The Really Useful Group: Data/Exchange/SQL/SUN Accounts migration in collaboration with SeeTickets IT• Business Link for West Mercia: data/Exchange migration• Shropshire Chamber of Commerce: data/Exchange migration• Software implementation

• 2005 – 2006 2nd line support o 2nd and 3rd line on site support for Price Forbes - Lloyd’s Financial Brokerage - Citrix management and configuration - Active Directory/Exchange/Blackberry configuration and maintenance - Fenestrae Faxination configuration and maintenanceo Client relationship management and ownership for Business Link and Commerce companies - Citrix management and configuration - Back end server management and maintenance (IIS/WEB/SQL)o Proactive program management for specialist SQL and IIS based applications o 1st line Support training and knowledge transfer - Training new staff for helpdesk roles and procedures - Onsite training and documentation transfer• 2003 – 2005: 1st line support and additional responsibilities o Onsite 1st to 3rd line onsite support and customer ownership for Andrew Lloyd Webber’s The Really Useful Group - General Apple Mac OS X support - Citrix/Exchange/SQL network management and maintenance - Desktop and 3rd party application supporto CA Asset Management and Software Delivery implementation and managemento Sage CRM implementation and full administrationo Hardware and software purchase, registration and warranty managemento First point of contact for all customer queries on and off siteo Configuring, administering and troubleshooting Citrix systems and public applications on Windows 2000 environmento Server and client machine builds and implements onto live environment