Jose Moran Email & Phone Number

London, England, United Kingdom

I am responsible for M365 client Delivery and Adoption within Changing Social, a Microsoft Partner, with a specific focus on adoption and change management around the Microsoft Viva, Teams, SharePoint and PowerPlatform. Changing Social excels at enabling employees in companies of all shapes and sizes around the world, do their very best work.We are.

London, United Kingdom

• Job Role: Hands on SharePoint consultant and project manager, involving business analysis, pre-sales, and requirements gathering workshops. Other responsibilities include resource allocation and management, as well as.
• Yeo Valley, Somerset: April 2019 – present, SharePoint Consultant and Project Manager for the organisation’s new SP 2019 on-premise intranet and collaboration platform, 2010 - 2019 SP migration, and SP integration with.
• Durham County Council, Durham: April 2019 – 2019, SharePoint Consultant and PM for the council’s O365 SharePoint Intranet and Collaboration refresh.
• Sunderland City Council, Sunderland: 2018 – 2019, SharePoint Consultant and PM for the council’s O365 SharePoint Intranet and Collaboration refresh.
• Milford Haven Port Authority, January – May 2019, SharePoint Intranet implementation and adoption Consultant for the Port Authority’s O365 SharePoint Intranet and Collaboration functionality.
• Carpmaels & Ransford, London 2016 – present, Project Manager for the company’s Electronic Master Case File programme: Digitising the company’s legal Case File Management and process flows, built on K2 and SharePoint.

London, United Kingdom

• Job Role: To coordinate with the regional IT Directors, Chief Officers, and other senior business stakeholders, to overcome internal communications and collaboration challenges. I implemented KI’s cloud-based O365.
• I have taken a holistic approach to architecture of Site Collections, Subsites, and information management contained within.
• Surfaced corporate information to audiences via Publishing Sites using Search Queries, Refinable Strings, Content Types, and Managed Metadata tags. This has replaced the overhead of network drives, and ceased the use.
• Retained SSoT of information for each Business Division by building Document Centre Lists and Libraries, and trained Power Users to avoid document duplication and content sprawl.
• Successfully introduced the use of list and library views to eliminate folder usage, allowing the business to be more flexible and scalable with their document management.
• Managed the tenancy’s Taxonomy Term Store.

London, United Kingdom

• Job Role: To coordinate with business departments, IT Development, and IT Operations teams and manage Change Releases and IT Projects.
• I introduced a process in the IT Service Desk ticketing system to improve the success rate of web-related support calls so that bugs in our client-facing websites were resolved quickly. This process provided an avenue.
• I successfully introduced and implemented Change Management process, which brought structure to changes and releases by the IT department, lowering the risks to production environments. Once in place, I continued to.

Information Technology Services for Microsoft and Citrix Solutions

• Responsibilities
• Point of escalation for all Windows and Citrix issues
• Technical ownership of SMB Windows and Citrix managed services accounts
• Technical ownership of web hosted environments
• Technical documentation for supported systemsKey Projects Delivered:
• Merlin Entertainments web hosting projects for The Dungeons, Group Fun Days, Legoland, Chessington World of Adventures and Thorpe Park

• Responsibilities
• Point of escalation for all Windows and Citrix support calls.
• Technical Account Manager and onsite support lead for Price Forbes
• Technical point of contact for all Price Forbes issues and projects
• Liaising with Price Forbes operations management for all IT-related solutions and issues
• Implementation, maintenance, support and documentation of Microsoft, Citrix, BES, AD, DNS, DHCP Exchange technologiesKey Projects Delivered:

• Responsibilities:
• Training for 1st and 2nd line support staff
• Systems administration, implementation and managementKey Projects Delivered:
• Stepahead tech refresh: Citrix, Active Directory, Exchange, SQL, data, DNS
• The Really Useful Group: Data/Exchange/SQL/SUN Accounts migration in collaboration with SeeTickets IT
• Business Link for West Mercia: data/Exchange migration

• 2005 – 2006 2nd line support o 2nd and 3rd line on site support for Price Forbes - Lloyd’s Financial Brokerage - Citrix management and configuration - Active Directory/Exchange/Blackberry configuration and maintenance.
• 2003 – 2005: 1st line support and additional responsibilities o Onsite 1st to 3rd line onsite support and customer ownership for Andrew Lloyd Webber’s The Really Useful Group - General Apple Mac OS X support.