Georgina Dunks Email & Phone Number

City Of Bristol, England, United Kingdom

Milwaukee, Wisconsin, United States

Managed onboarding for all users joining the M365 Copilot (Microsoft's generative AI personal assistant tool) early access program. Growing pilot to over 450 participants, facilitated user adoption strategies for Copilot, and provided comprehensive support throughout the process. Developed detailed reports for senior leadership on program analytics and projected potential future savings and impact, ultimately shaping the future of the Copilot tool at the Organization. Assisted with the deployment of automated M365 data retention policies, for Outlook, SharePoint, & OneDrive. Created user stories, assisted with acceptance testing, and facilitated strategic communications of said policies to target audience of over 8k associates. Consulted with various teams on alternative long-term storage solutions for data requiring retention beyond default retention timelines.

-Specialized in IT strategy and delivery, with primary focus on advisory services, roadmap design, tool adoption support, and championing scalable citizen development program initiatives organization wide.-Partnered cross functionally to develop a roadmap and governance framework along with KPI metrics to evaluate the impact of citizen development initiatives to ensure alignment with IT strategy, compliance with requirements, as well as meaningful analytics to stakeholders.- Consulted on IT portfolio & project intake, offering guidance on prioritization, organizations & architectural design, team delegation, change management strategies, opportunities for citizen development, and other business platform integrations.- Minimized disruptions through leadership on organizational change management strategies and communication plans for all Microsoft Modern Workplace tool platform changes.-Community manager for a group of 'champions', facilitating training and knowledge-sharing sessions to promote best practices, solution highlights, and general tenant updates increasing understanding and tool utilization.

-Leveraged a dynamic blend of public speaking, user engagement strategies, and deep technical acumen tospearhead a citizen development program, with over 100 members in its first year which contributed tosignificant cost savings and resource allocation reductions from IT teams.- Led the development and maintenance of a centralized knowledge and support communications for Microsoft Modern Workplace tools, including creating original content. Ensured up-to-date and comprehensive resources to optimize efficiency and facilitate effective troubleshooting processes.- Served as lead coach and mentor in a multi-year project to migrate SharePoint 2013 environment toSharePoint Online. Project migration of nearly 6,000 sites as well as related automation processes.- Excelled as team lead and became subject matter expert to communicate with and provide leadership andguidance to senior executives and the organization during digital strategy initiative rollouts and wide scopedigital changes, minimizing potential for disruptive change impacts.- Acted as Tech lead in Virtual Strategy Summit by overseeing all aspects of IT from planning to testing, and managed diverse media formats, ensuring a cutting-edge and engaging virtual experience for all attendees (around 400).

Middleton, Wisconsin

Joined the "content and collaboration" team and quickly learned a whole new toolset and utilized existing customer service and troubleshooting skills to become a high performing contributor for the team. Main duties included:-Translated complex technical concepts for general consumption by diverse audiences, through training,instructional sessions, and help documentation focusing on supporting and driving user empowerment.- Orchestrated end-to-end project management for a diverse range of initiatives, from requirements gathering, user acceptance testing, to successful deployment of technical solutions and applications while leveraging SharePoint, Teams, Nintex Forms/Workflow, Microsoft Power Platform tools such as Power Automate, Power Apps and others.-Collaborated with customers to understand business needs, guiding them in best practices while utilizingMicrosoft 365 collaboration tools (Teams, SharePoint, Yammer/Microsoft Viva, Stream, OneDrive, Forms,Tasks, automation tools).

Middleton, Wisconsin

- Played pivotal role in extensive RFP process for selection of a new benefits administrator vendor; contributing to a seamless execution of the transition of services to a new vendor with minimal disruptions for participants.- United internal departments, and external audit teams to streamline processes for completing all required contributions, compliance filings, and testing including non-discrimination testing, Form 5500, and plan audits.- Oversaw calculation and processing of all funding for benefit plans and developed process improvements and enhancements to executive level reporting on complex interconnection of funding levels, claims utilization, and investment performance.- Acted as SME for all communications on my assigned plans and consulted on general benefits communications to ensure understanding from associate base.

Middleton, Wisconsin

- Team lead in strategic carve-out of retiree medical options. Aided in successful selection of a third-partyadministrator, showcasing a rapid learning curve in understanding Medicare intricacies. Proactively managed change management aspects, spearheading communication efforts to alleviate disruptions and fear among plan participants, ultimately ensuring a smooth and well-received transition of benefits.- Revamped department budget processes, including payment tracking, analysis, forecasting, and accruals,contributing to more effective budget management resulting in better insight and reporting and allowed for several enhanced contract renewal discussions.- Partnered with business unit HR representatives to ensure benefit plans were effectively communicated.

Madison, Wisconsin Area

www.eatlaughcraft.com - Ran and operate a personal blog about healthy living, recipes, crafts, and various other topics. Started the blog on my own with no technical help and grew follower base to over 3,000 subscribers and a steady high traffic flow(averaging over 10,000 unique hits a day. Highest day over 175,000 unique hits). Partnered with numerous well known companies as well as smaller start up and local Wisconsin companies on sponsored posts and collaborations(examples are Red Gold Tomatoes, PopChips, Qdoba, Zymbiotics LLC, Sterlilock).

Menasha

- Managed accounts for 150+ companies as their main point of contact within the agency, liaising with 60+ providers.- Designed effective benefit communication strategies, ensuring comprehension across diverse employee demographics. Specifically owned a project designed to research communication strategy best practices based on generational differences that made up the workforce demographics of our prominent clients.- Provided expert assistance on insurance queries, directed clients to resources, and ensured legal and regulatory compliance across a broad spectrum of policies.

- Sell a wide and ever changing variety of products to 400+ customers a day demonstrating exceptional customer services skills and time management abilities.- Given leadership roles frequently to handle large amounts of cash and facilitate portions of on-boarding and new hire training.- Exercised creative control by helping design displays, tables and helping make the store visually appealing to customers as well as improve processes to organize and stage stockroom for efficient merchandise turnover.

Neenah, Wisconsin

At my internship I received a very thorough exposure to many facets of a corporate Human Resource office. I helped with projects and completed projects on my own in areas such as: benefits, payroll, legal compliance, compensation, recruitment, training, retirement plans, 401K, FMLA and more. Some key duties included:- Created from scratch an FMLA brochure along with other visual aids to be used by upper level supervisors and managers.- Created process improvements for filing systems organization and maintenance for the following HR functions: employment, confidential, benefits, 401(k), investigations/ grievance procedures, audits, etc. reducing time and effort spend looking for data when needed.- Managed the tracking and filing of a both social media policy and HIPAA training completion for 5000+ employees

The University of Wisconsin-Oshkosh(UWO) has a very prominent SHRM(Society for Human Resource Management) Student chapter. During my time on the board, the UWO chapter won 'Outstanding Student Chapter' award, which is an award given to 10 out of over 600 student chapters across the country for outstanding achievements and community involvement.I served as the Networking Director on the Executive Board and some of my duties while there included: - Coordinated visits and tours with area businesses for members. - Assisted the chapter in maintaining positive relations with area business people through a community networking role.- Attained speakers from the area to come give presentations and hold discussions with our entire student chapter about topics relevant to the business world of HR.

- Supervised children and adults in pool, maintained water daily for chlorine and PH levels- Performed general cleaning duties for pool, locker rooms/bathhouse and grounds- Trusted to open and close facility

•Directed and planned activities and assisted campers with all facets of camp life•Organized and maintained pool area, led water games and activities •Acted as a liaison between parents and camp administration

Ba, Business Administration

Activities and Societies: SHRM, Volunteering Locally, UWO speech contestsMajor in Human Resource Management with an emphasis in Legal.

Education record

Activities and Societies: National Honors Society, Champions of Learning(Interacting/activities/teaching with K-6), Basketball, Track.