Michael O'Boyle Email & Phone Number

Saratoga Springs, Ny, Us

Saratoga Springs, Ny, Us

New York, United States

Malta Ny

GF has grown tremendously as a company and with that growth comes to understanding that change management is a required discipline for success. In this exciting new role, I managed the change plan and change agents. With a strong change network, clear communication, and transparency, we created a positive experience for any change. With the help of my team, I have developed a full OCM plan for the deployment of CRM, ERP and PLM for our upcoming projects and program, This will teach and enable our current and future workforce for years to come and ensure the future of this company.

Malta, New York

This was the first breakout role, another newly created position. It was clear that we needed a dedicated focus on effective communication to enable any change that may come through IT. This role also was extremely close to corporate communications in the office of the CEO, to support executive level support, not in the traditional break fix style, but to design and execute on solutions created based on the need of the business.

Malta, Ny

This was an expanded role from my previous position. The scope of this was to take on all US operations as well as concierge (white glove service ). Part of this mission was to use the formula of customer service used in concierge with all of operations. Additionally, by using the ideas of the team collectively, we were able to make a tremendous impact to not only the end users experience but also in cost savings.

San Diego, California

Job role contains managing the IT Concierge team with the charter to go above and beyond break fix to become a trusted technology adviser. With a dedicated team in six locations across the US and an international “follow the sun” program, my team is dedicated to maintaining high-level support for whatever our customers will need no matter where they are. This role also includes designing a strategically planned roadmap, financial planning and managing collaboration tools such as our Immersive Telepresence system and our other phone and content sharing communication platforms. My team and I also work closely with other teams and are highly involved with the google and security teams. The scope also includes involvement of the transition of services that are involved with the IBM merger. It is a very interactive, fast pace adaptive position with collaboration and involvement with many different company organizations.

Greater San Diego Area

Managing the IT Concierge Global team in locations across the company focusing on our highest level executives. With dedicated IT individuals to support the ever growing needs of our VIP staff, we achieve the highest level of excellence in IT support and innovation. Ownership of operations of enterprise Telepresence and collaboration tools. With the executive extensive travel a strong understanding of security and mobility was required.

Greater San Diego Area

Managing the IT Concierge team in four locations across the US. With dedicated IT individuals to support the ever growing needs of our VIP staff, we achieve the highest level of excellence in IT support and innovation. This role also required me to be one of the Google leads for our migration from MS Office to Google apps for work. .

Santa Clara, Ca

Desk side support for Windows and Mac OS Focus on executive level support(Executive Concierge Service)In order to do so I had to take on the roles of: Active directory admin, Mobile Device Management Administrator, VMware horizons/composer, Administrator Citrix administrator, Application packaging/App-V team, Windows 7 Migration roll out team, Inventory and Cost reduction, HP Printer Maintenance, Scripting and automation, Project Management Physical site relocation, Advanced Video conferencing with both Cisco and Polycom equipment, International site support, Immersive Video Studio Global service manager, Immersive Video Studio support and Maintenance

Milpitas, California

Working with the EUC team, I assist GLOBALFOUNDRIES with their IT needs. This position is bridging the gap between communication and technology. My focus is using best practices in the IT environment and that each IT investment is being fully utilized. My goal is ensuring members of the GLOBALFOUNDRIES team are able to utilize their technology to the full extent, assist in any IT issues and deployment of new technology.Contract scope:Desk side support for Windows and Mac OSFocus on executive level support(Executive Concierge Service)Active directory adminMobile Device Management Administrator VMware horizons/composer AdministratorCitrix administrator Application packaging/App-V teamWindows 7 Migration roll out teamInventory and Cost reductionHP Printer MaintenanceScripting and automationProject ManagementPhysical site relocationAdvanced Video conferencing with both Cisco and Polycom equipmentInternational site supportImmersive Video Studio Global service managerImmersive Video Studio support and Maintenance

Clifton Park, Ny

Using my experience in sales and an information knowledge base from training and working with engineers in our professional services department, my role is to bridge the gap between the sale and the technology. This entails working with many different tools, both local and cloud based to obtain the best pricing structure as well a firm understanding of the technology. My role requires me to be both customer facing as well as addressing the technical configurations. This role allows me to grow in the ever changing technology world and still maintain my relationships with customers and vendors. Bringing people and technology together to create innovative solutions.

Malta, New York

I work with various departments of the company to create unique solutions for different accounts. This includes working with the project management team and the engineering staff to create seamless solutions. With our strong relationships we have with our partners, I am able to provide the highest level of execution and service. In addition I have a strong understanding of the internal process and communication between our partners. This gives me a strong insight into managing relationships with our accounts and providing them with a high level of service and resources to better meet their business.

Responsible for achieving monthly sales quota and delivering customer serviceAssisted in the management and operation of the second highest grossing store in the countryAssisted Corporate in opening, moving and closing of store locationsManaged several associates in achieving their sales quotaAssisted with inventory control and day to day administrative operational tasks

Bachelor Of Arts (Ba), Major: Rhetoric & Communication

Associates Degree, Liberal Arts