Riley Diebold Email & Phone Number

Amityville, New York, United States

o Working as an Independent Contractor for a startup company that focuses on Customer Success o Conducted engaging and informative training sessions on Microsoft Office Suite, Teams, SharePoint and more. o Developed customized training materials tailored to the organization’s needs.

NYC MEC

o Responsible for leading the Customer Success Training program for a team of 24 associates, training over 100,000 end users on Microsoft products including Teams, SharePoint, OneDrive, Power Platform, Viva, and more. Reported directly to the Hub Manager. o Established collaborative partnerships with industry-leading organizations, including Credit Suisse.

o Reported to the Customer Success Training Manager and co-led the transformative Enterprise Customer Success Training Program, instrumental in propelling the organization's impact on a global scale.o Strategically cultivated and nurtured international customer relationships, focused on client retention, satisfaction, and utilization across the full.

White Plains

o Assessed customers’ needs by listening and providing solutions and advising them on best practices to drive adoption.o Performed malware removal, hardware installs, software re-installs, data migrations and provided expertise in all Windows Operating Systems and Microsoft consumer and business cloud solutions.o Led successful migrations of customers’.

Oneonta

o Responsible for managing 24 computer labs.o Troubleshooting students’ and professors’ devices, virus-removal, assessing hardware, fixing screens and other operating issues.