Jignasha Patel Email and Phone Number

Process shipping and logistics details in Truckmate system - Update fuel service charges on a weekly basis - Monitor and update billing and shipping information based on bill of lading - Update point of delivery information - Prepare shipping manifests - Review shipment details and update charges, (wait time, overweight, heat, oversize skids, etc…), as required - Create rate sheets for new clients - Update rate sheets for existing clients as required - Process change tenders from clients as neededProcess invoices from vendorsAudit shipment details, (addresses, pick-up and delivery dates, PO’s, etc…)Update accounting department with audit findingsBook appointments for pick up and deliveriesOutsource pick-up and deliveries when requiredUpload bill of lading in client’s systemsLog delivery delays in system and notify clientsReview driver logs to ensure accuracy before fillingCorrespond with suppliers and clients over email

• Processed shipping and logistics details in Truckmate system• Update point of delivery information• Update billing information for truck and train shipments• Correspond with suppliers and clients over e-mail• Prepare shipping manifests, including listing of dangers goods• Scan and upload hardcopy documents to company servers

Customer Service:• Process last minute client requests over phone, e-mail, fax, and web site forms• Follow up with insurance adjusters to obtain written authorization on new claimant requests• Follow up with clients 72 hours before appointment to re-confirm details• Enter client request for transportation and translation services into custom software applications• Setup new claimants in company databaseOffice Support• Print and organize all received requests and submit to data entry department• Process updates from all CSR's, (such as wait times, extra charges, no show, etc...), within 30 minutes of appointment time• Invoice all requests within specific number of days• Follow up with accounting department on invoice discrepanciesReceptionist:• Provide backup receptionist duties as required• Answer and transfer incoming calls to appropriate staff member• Welcome visitors by greeting them in person and directing them to appropriate staff member• Process incoming and outgoing post and courier packagesAuditor:• Audit client requests processed by other team members from local and international offices• Evaluate severity of any issues found and implement appropriate actions• Provide direct feedback to team members on issues found to ensure corrective actions can be implemented• Use Microsoft word and excel to create and submit monthly audit reports to supervisors and managers• Train new team members in customer service, auditing, receptionist duties, and data entry

• Provide logistics support for large international eye lens manufacturer, to ensure orders are transferred to the local lab as well as several international locations on time• Took initiative to create tracking spreadsheet to ensure orders sent to internal lab are received and processed on time so as to maximize customer satisfaction• Perform various administrative duties such as invoicing orders, data entry, and maintaining files

• Performed professional reception duties at the front desk, including greeting clients and staff, answering incoming calls, and answering customer queries• Applied superior organizational skills to maintain and file documents both manually and electronically• Demonstrated advanced level of skills with spreadsheets while preparing GST return calculations, creating accounts receivable reports, and calculating payroll deductions for clients• Used Profile Professional Tax Software to prepare client’s income tax returns

• Performed various administrative tasks such as data entry of customer orders, preparation of invoices, processing credits, picking orders and preparing shipments• Routinely praised for accurate, organized and efficient work