Jijnasa V. Email & Phone Number

Enthusiastic professional with over 4 years of experience in application support, customer support and technical troubleshooting. I excel in managing, and maintaining applications, and I am passionate about leveraging my skills to enhance user experiences. Seeking a position as a Support Analyst to contribute to innovative solutions and ensure optimal application performance.ACCOMPLISHMENTS:• Created & Maintained knowledge base in confluence, resulting in a 20% reduction in support requests at Jitterbit• Increased resolution rate by resolving 80% of client issues on first contact & minimizing the escalations at Metasense• Achieved an increase of 25% CSAT scores by proactively resolving issues, effective communication at Drivercheck• Identified & resolved more than 80% of application bugs & issues, and minimizing the impact on users at JitterbitTECHNICAL SKILLS:• Working knowledge of Microsoft office Applications (MS Word, Excel, PowerPoint, Outlook, SharePoint & OneDrive)• Solid hands-on knowledge on JIRA, ServiceNow, Azure AD, Salesforce, Outlook & Azure Virtual Desktops• Experience in Python, HTML, XML, & experience with GitHub, version control & software development life cycle• Strong knowledge of Windows7/10, Windows Server 2012 & 2016, Exchange, Slack, ServiceNow, Microsoft Teams• Deep understanding of cloud-based Microsoft Office 365 Applications, Active Directory, MFA, VPN, LAN & Office 365PERSONAL TRAITS:• Excellent corporate core competencies including customer focus, communication, collaboration and ownership• Strong customer communication, problem-solving, collaboration & team skills to provide high quality support• Detailed oriented and being able to collaborate with team with great multi-tasking skills and time management• Excellent communication (verbal and written) skills & accountability to interact and to provide high quality service

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  Jawaharlal Nehru Technological University

  Electrical And Electronics Engineering