Jiju Vp (Joe) Email & Phone Number

SaaS enthusiast Customer Success Professional with 15 Years of experience. Customer-obsessed attitude while highly focused on process improvement, efficiency, and scalability. Passionate about employee career development, company culture, and collaboration.Believes in – “Until you know what it takes to achieve success from your customers’ perspective you will just waste valuable time.”My expertise:Customer Success & its MetricsChurn AnalysisExpansion Revenue & ReferralClient management & Trend ManagementEscalation & Expectation ManagementChange ManagementConsultative approach to Account Management.Account growth, Client Retention & Reducing Churn.Deep customer empathy.Client Escalation & Negotiations HandlingPlayer/coach mentality.Business development.Presales and Post-salesCustomer Relationship ManagementUpsellRoles & Responsibilities:As a Team Lead –- Responsible for my team to be well equipped with better tools required to provide world-class product experience to the clients.- Monitor team trends and client satisfaction through reporting, ticket reviews, and client calls.- Responsible for developing and implementing customer success processes and improvements through detailed knowledge of the client's business, profiling, trends, survey feedback, case studies, and metrics.- Work with internal resources such as product, QA, marketing, development, and account management to ensure detailed, timely, and accurate service to our clients.- Always be an active participant in future product feature planning.Team Education, Mentoring, and TrainingTeam communicator & process builderI am an Enthusiastic, Adaptable, Ambitious, Self-Motivated, and Confident individual combined with limitless passion—fun Loving, Traveller, and socializing.Communicate with me:Email: jijuvp@outlook.comIndia: +91 974 056 4226UAE: +971 52 267 6455Consulting Topics:Customer Success and its Metrics, Churn Analysis and Control, Referral and Reference building, Customer Success Tools, and Team Building.

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  Senior Customer Success Manager

  Birdeye

  Jan 2023 - Present - Bengaluru, Karnataka, India

  Birdeye is a technology leader in customer experience management and analytics. We help businesses take control of their customer experience, drive growth, and build customer loyalty. Our platform leverages AI to automate the process of listening to, understanding and acting on customer feedback to create a seamless customer experience. We help companies increase customer satisfaction, reduce churn, and improve customer engagement. With Birdeye, businesses can easily monitor, measure, and improve customer experience across all channels.Over 100,000 businesses rely on Birdeye to shift to digital customer experiences. We provide businesses with an intuitive, innovative, and integrated solution with embedded AI and automation that's easy to use and scale.