• Create and manage several programming events and ongoing classes for the Adult community• Hire and manage appropriate staff to instruct and/or facilitate classes including salary negotiations• Prepared agendas and run various committee meetings• Work closely with and organize a variety of volunteers/chairpersons and committee members• Supervise Administrative Assistant• Create and sign hire letters• Sign off on Instructor Time Sheets• Entered adult program registrations into Daxko Database system• Attended monthly Director Meetings• Research, plan and design agendas for all day trips and arrange for bus transportation• Work with catering companies as needed• Promote programs within in house publications• Provide program descriptions, costs, dates for program guides• Process invoices in a timely manner• Income and Expense sheets for all program events• Evaluate the success and satisfaction of each Adult program experience.• Managed Voice Mail System and all its various recordings from basic greeting to special holiday openings and closings as well as changes in hours due to inclement weather

Concurrently, along with my other positions and responsibilities at this organization managed and scheduled our front desk Member Services Staff.: P/T Customer Service Manager & Representative• Supervised staff of 5 customer service reps for front desk reception areao Created monthly staffing calendar for reception staffo Organized requested vacation timeo Signed off on all Time Sheets for payroll• Managed customer related grievances/issues• Entered guest and membership information into a database system• Provided building tours and explained membership options.Accomplishments: Helped to establish an agency dress code for Personnel DirectorySuccessfully made sure all shifts were covered without incident, resolved any grievances with great satisfaction with member/customer issues.

• Work closely with a committee to jury all artist applicants• Designed and created application process and artist contracts• Worked closely with each individual artist in putting together their P.R. materials• Worked closely with artist in hanging of exhibition• Worked closely with P.R. Director in getting out press releases for each artist• Organize committee members/volunteers for Art Receptions

• Worked closely with Director of Adult Services, Cultural Arts, Health & Wellness as well as Support and Development (Fund Raising)o Provided all clerical support for each of the above departmentso Scheduled various committee meetings for Department Directorso Typed up meeting minutes and sent out to committee memberso Answered calls for the Directors providing information about events and programs pertinent to the department.• Registered participants for events & classes• Worked with Directors in problem solving and customer service issues

: P/T Switchboard Operator/Receptionist & Accounts Receivable Clerk (Promoted to Admin. Asst. – See above.• Operated a busy switchboard• Greeted members & guests• Recorded and prepared accounts receivable sheets• Prepared deposits and handled banking