· Leading a Global Business Transformation of $55 million initiative, which includes redefine global customer service processes to optimize processes and enhance customer journeys. Currently overseeing standardization of TransUnion’s B2B support functions across 39 regions and multiple acquisitions using a lean approach to global business process redesign.· Focusing on integrating Customer Experience into TransUnion’s culture through journey mapping, listening strategies, and organizational alignment.· Applying Human-Centered Design methods, our team developed and consistently enhances our global self-service portals for customers and partners, facilitating direct communication with support teams for product questions and assistance.

· Implements process improvements throughout the project lifecycle, which require cross-functional involvement within the organization in order to achieve common goals and enhance the customer’s overall experience.· Provides direction and guidance to senior leadership on the execution of services, products, process, standards or operational plans in support of the organization's global business strategies and goals.· Leading global effort in Agile transformation for delivery teams of external customer projects.· Defines team-operating standards and ensure essential procedures are followed to achieve department goals around uptime, quality, cost, and delivery time.· Identifies associate development opportunities and motivates team members to close gaps in all performance areas. Achieves consistent growth by meeting regularly with each associate individually and as a team to promote knowledge sharing across the department.

· Team lead on $30 million dollar project concluding with successful completion for multiple product and model testing, working with cross-functional teams.· Developed advanced program initiatives and guided the successful completion of major programs in support of equipping multiple verticals with market specific credit data information.· Delivered exceptional credit data analytic synopses allowing internal stakeholders to make refined decisions for their customers and products.· Mentored team members on how to effectively analyze and translate data into solutions customers and stakeholders could use for practical business application.

· Analyzed and translated requirements for external customers while providing consultative feedback regarding specific customer needs.· Collaborated with cross-functional departments and team members to provide the best solution to meet the requests of the customer.· Participated in several department initiatives to improve processes and improve department standards.

Provide safe temporary homes to dogs on their way to finding their forever homes. Provide transportation to and from foster homes for goldens in need.

· Participated with other senior management to establish strategic goals, plans, and objectives. Made final decisions on administrative or procedural matters to ensure all operations achieve objectives.· Successfully negotiated and influenced senior leaders regarding matters of significant importance to the organization.· Developed corporate policies and authorized their implementation. Developed innovative solutions and promoted new ideas. Conducted business and technical briefings for top management and external representatives.· Accountable for the budget, performance and results of teams, which influenced companywide functional strategies.