- Develop customer needs into business requirements- Manage customer expectations and project requirements- Manage project milestones and deadlines- Guide customer toward optimal process improvement solutions- Test and review Neocase configurations. - Provide recommendations for improvement or expansion if needed.- Oversee work of Project Consultants and provide guidance as needed

Project management lead including reseach and development of strategic plan for new case management software for Shared Services GroupResearched, developed and trained Costa Rican HR Team for the outsourced finance team meeting strict deadlines by adopting third party ADP vendor to process payroll resulting in annual cost savingsWorked on multiple acquisitions and divestitures under strict time framesUpgraded EV2 to EV4, moving one Business Unit from a redundant system to the new EV4 reducing costsImplemented ESS for US employees successfullyLaunched MSS for compensation for the Service Units and one of the Business Units after configuration for two cycles, process still manual due to change in systemsImplemented timekeeping system for various sites, including complex union sitesWorked with Global Teams on various projects, including implemented and administered Success Factors Performance Management ToolDeveloped new workflow for case management toolReviewed current systems for improvement with all the other HR DepartmentsTrained new users on ADP, eTime, Reportsmith, ESS/MSS and SAPHR responsible for North AmericaDocumented procedures and ran audits on Data Management to ensure compliance with Global Audit

Project lead on HRIS implementation using Peoplesoft for global company (US, Ireland, China and Mexico)Trained all functional users at global locationsCreated company training video library on the intranetDeveloped ESS/MSS for all employees for performance reviews, customized delivered softwareEnsured ISO Audit success by creating process to meet the requirements eliminating future audit penaltiesDeveloped Labor Distribution Report which resulted in the reduction and savings of over $300KSupported Senior Management with ongoing project statusDBA SQL Servers 7.0Developed and tested new system enhancements to meet new business unit requirementsImplemented Ceridian Timekeeping System for salaried/non-exempt employeesWorked with Training Department to develop and execute training plan at locations in USSecurity Administrator for HRIS ApplicationsImplemented manufacturing software (Fabritrak) to track the product throughout the process