Jill Collins Email and Phone Number

Coaching, training and developing front line sales teams to deliver exceptional holiday experiences to the holiday market while maximising revenue opportunities and delivering key performance indicators. Identifying customers wants and needs to put together a package of events/activities to drive profit and achieve sales targets. Building and maintaining relationships with internal and external customers to drive customer retention and improve overall sales and service. Identifying potential commercial opportunities; negotiate rates with these suppliers/businesses. Managing overseas budget expenditure within my area to maintain cost neutrality.

Effectively manage a team of varying roles in lifestyle units including childcare staff, reps and entertainers to deliver excellent levels of service and to meet key performance indicators. Maximise sales opportunities by delivering powerful presentations to deliver outstanding experiences to customers and drive profitability. Negotiating supplier compensation recovery to guarantee return on overhead. Dealing with customers face to face, including the delivery of welcome meetings, problem resolution and general customer service to achieve sales results and customer service targets.

Working as an individual and as part of a team to exceed high sales and customer service targets in youth, mainline and ski brands.Working as part of a team to ensure guests have an excellent holiday while joining 2wentys excursions.Working with minimal supervision and liaising with suppliers in a sole rep resort to deliver all aspects of in-resort service, an après ski programme and to complete resort accounts.Exceeding sales and customer service targets while working in 5* Premier units and 2* youth units demonstrates my ability to work well with a wide variety of guests.

Responsible overall for all in-resort operations, including an après ski event programme.Managing, motivating and developing 35 resort staff.Overseeing 11 chalets, including 7 enhanced chalets, and 1 hotel with a keen eye for detail to ensure food hygiene and Skiworld company standards are adhered to.Ensuring the highest standards of customer service are met, maintained and exceeded throughout every customers’ holiday, demonstrated by finishing on an overall resort score of 94.7% and an exceptionally low complaints ratio.Controlling resort expenditure, devising sales strategies and advising chalet hosts on budgeting.

Managing and motivating all staff working for the project.Marketing the project to the local community and seeking funding for the continuation of the project.Managing the £96 000 budget.