Jill Robinson Email and Phone Number

Managing Governance Risk & Audit Team for the business unit. Developing implementing and monitoring assurance programmes for services including community nursing, palliative care, Short term support, residential care, SLT, Talking Therapies, CLDT, podiatry. Collation of evidence for CQC assurance, Audit, supporting service improvement programmes, managing complex complaints claims investigations SI/ SLE.

Project work within community services business unit. Service review and redesign . facilitating service improvement and efficiencies within teams using LEAN methodology, Process mapping, Formulating and writing business cases to increase effectiveness and deliver best value, Undertaking complex investigations, managing complaints. Managing community administrative service across 20+ sites.

Operational manager for community nursing service managing 150+ nurses grades 3-7 in 19 teams based in GP practices providing nursing to people within their own homes over 24 hours. budgetary management, recruitment lead, performance management, service development, complaints management,

Management of joint health and social care team including psychiatrists psychologists nurses social workers speech and language therapists physiotherapists dieticians and support workers to provide integrated health and social care planning for adults with a learning disability. Budgetary management both operational and commissioning. Seeing the team through a major period of challenge and change including cultural integration and relocation of the service. Undertaking major recruitment to ensure team was fully established ) Over 60% agency staff when brought into post. Budgetary control to eliminate overspend. Staff appraisal performance management and supervision.