A collaborative business partner with organizational leadership, clinical operations management and physicians. Offering evidence based best practices and techniques to drive excellence in patient experience and enhance patient loyalty. Leveraging NRC data analytics, I consult with division leadership, physicians and management to identify improvement opportunities and work collaboratively to align their process improvement strategies to improve patient experience KPI metrics. I have a proven background in clinical operations and service excellence. My expertise spans multiple service lines, including Cardiology, Cardiovascular Surgery, Family/Internal Medicine, Endocrinology, Neurosciences, Neurology, Otorhinolaryngology, Pediatrics, Pediatric Cardiology, Women’s Services, Ophthalmology, and Psychiatry.