Jill Johns Email & Phone Number

Connecticut, United States

Life Insurance

United States

• Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
• Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
• Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Tampa, Florida

• Produce accurate office files, update spreadsheets and craft presentations to support executives and boost team efficiency.
• Distribute company-wide announcements, book conference rooms and coordinate catering for periodic staff development forum.
• Work with senior management to initiate new projects and assist in various processes.
• Promote team productivity by keeping supplies organized and well-stocked.

Brooksville, Florida

• Increased referral rates by providing excellent service and building meaningful relationships with patients, caregivers and social workers.
• Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to question and concerns.
• Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
• Identified substance abuse and mental health conditions by conducting health screenings and reviewing patient histories.

Hernando County, FL

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• Conducted in-depth assessments to determine if children were safe from harm and abuse at home by Interviewing children, members of families, medical personnel and law enforcement to gain valuable information for each.
• Remained objective in handling each case, especially when children and families were in high-stress situations.
• Devised and implemented safety plans for children suspected as victims of abuse or neglect.
• Educated and connected families with resources and services when children were identified as needing further assessment.
• Identified and addressed clients’ barriers to self-sufficiency such as substance abuse and educational deficiencies.

Holiday, FL

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• Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements.
• Kept reception area clean and neat to give visitors positive first impression.
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

• Successfully managed numerous case files from start to finish for personal injury, criminal and family law clients.
• Enabled the lead case manager to increase case settlement output by continuously excelling in the creation and output of settlement demand packages using medical records and reports, research, statistical data, and.
• Worked as an integral part of a team to provide support and dedication to attorney including entering new cases into company database, screening telephone calls and forwarded to appropriate departments.
• Assisted attorneys in collecting information such as crash reports, employment, medical and other records.
• Prepared legal correspondence and wrote professional letters for lead case manager and attorney.
• Transcribed legal documents and correspondence.

Handled all aspects of business support to include employee relations, invoicing, advertising/marketing, inventory, and supplies.Managed customer contacts, public relations, and business to business affairs.Maintained and prepared products through entire refurbishing and sale process.

Bachelor Of Arts (Ba), Psychology

I studied independently with online courses.

Associate In Arts, General Studies