T-Mobile Vision: To Provide World-Class Un-Carrier Solutions and Support for our current and future Customers

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Veteran Affairs Sub-Contractor for EIS Transition

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Assist on many WITS3 Federal Civilian RFP'sAssist as lead engineer on Distributed Antenna System (DAS), WI-Fi and GPON opportunities within Verizon Design, Configure Ethernet, MPLS and Sonet Networks for Federal CustomersDesigned and configured Small and Large system PBX's (Norstar, BCM, Option 11C, 61C and 81C) for Federal Government Agencies; Wrote technical WITS proposals to add Verizon products to Federal Contracts to buy off GSA schedules Designed and configured VoIP voice networks for Federal Government Agencies Project managed PBX installations for any issues to meet scheduled deadlines Configured, priced and wrote Statement of Works for Data and Voice projects for Federal Government Agencies

Software Quality Assurance testing for all releases for (PON SHOP) trouble ticket operations - Testing all related applicationsSuccessfully processed all incoming trouble tickets from CLECs (Competitive Local Exchange Carriers) manually through excel tables. Met deadlines to ensure Verizon was not fined by FCC.Monitor trouble tickets by populating the daily PON Tracking Log into excel spreadsheets. The PON Tracking Log is used as a tool to view any issues of PONs not clearing timely to meet the monthly metric (up to 24M fine)Validated Metrics Reports- in Access on a daily basis (1M monthly fine

- Support Staff for IT Trouble Tickets Process- Software design for automation proceess

Facilitated detailed design walkthroughs for Customer Care applications Supported Service Request Framework (Billing GUI) to minimize testing delays (Trouble ticket resolution for application) Software Quality Assurance testing for Verizon billing applications Documented data from trouble tickets and project updates issues into a database for training issues Documented training manual for new employees Documented and tested new functionalities for Service Request Framework GUI (Billing and Product GUI) Facilitated task force team to clear thousands of orders due to base edits errors Service Request Framework development work for ExpressTrak

Office team leader to revamp customer serviceWinner Circle member for high salesFacilitated classes to new employees on billing and product applications

Provided administrative support for TEMPO contract Proofread and reviewed contracts for changesAssisted in tracking orders on the on-line tracking systemGenerated and maintained mailing list databases in DbaseReviewed GSA schedules for submission of new data

Facilitated classes for training and Bell Atlantic Way (A motivational class)Coached new operators on call handlingServed as a management relief for an office of 60 operators (Incharge Desk)