Jill Schlessinger Email & Phone Number

Chandler, AZ, US

Chandler, Arizona

• Facilitate virtual instructor-led training (VILT) Q&A sessions, product demos, data reports, and custom presentations for adult users, administrators, and company leaders (58 sessions to 500+ learners in 2023).
• Collaborate with stakeholders and SMEs to conduct needs analysis and design and develop meaningful VILT and microlearning content appropriate for the targeted audience.
• Streamline resources and processes based on needs assessment resulting in increased efficiency within the team. (e.g. Developed a renewal season job aid spreadsheet with timeline and linked email templates which.
• Partner cross-functionally with support, development, content, and privacy teams to analyze user needs and ensure content is developed and updated accordingly.
• Create and communicate timelines and updates to stakeholders to meet identified milestones for success at 10+ enterprise-level accounts and ~300 SMB accounts.
• Screen, interview, select, and onboard new hires to the Success Team and provide intervention, support, and documentation for struggling team members.

Chandler, Arizona, United States

• Manage 20-state territory and all customer interactions from initiation to conclusion including initial inquiry, pilot, quote, onboarding/training, and renewal.
• Achieve year-over-year growth by checking regularly with 350-400 current accounts, showcasing Membean’s value, and advocating for customer needs.
• Develop all company-wide emails: drips, announcements, reach-outs, etc. to 15,000+ customers and leads.
• Led team to design Membean’s first-ever contest, developed framework to increase customer engagement with over 1,000 entries and 40,500+ user votes.

Gilbert, Arizona

• Designed and developed curriculum and assessments for 5,000+ learners across multiple sites to align with organizational goals.
• Performed needs analyses by analyzing metrics and collaborating with stakeholders and SMEs across the organization to determine appropriate learning objectives.
• Developed and delivered engaging blended learning experiences, providing real-world context and scenarios, to meet the needs of the organization for 4,000+ learners.
• Delivered 12,500+ engaging and interactive instructor-led training (ILT) sessions with stated learning objectives that fit into a larger scope and sequence design.
• Applied adult learning principles to design, develop, and facilitate 20+ unique and creative learning experiences for a diverse group of adult learners.
• Implemented feedback from stakeholders to evaluate and revitalize existing course material and job aids to further engage the learner and improve content.

Applied Instructional Design Certification, Instructional Design

This certification is the culmination of a 9-month program called Applied Instructional Design Academy. It is earned after completing the.

Master Of Arts - Literature, English Language And Literature/Letters

Bachelor'S Degree, English Education