Jill Stapleton

Jill Stapleton Email and Phone Number

Associate Manager Business Billing Support @ TDS Telecommunications LLC
Middleton, WI, US
Jill Stapleton's Location
Middleton, Wisconsin, United States, United States
Jill Stapleton's Contact Details

Jill Stapleton work email

Jill Stapleton personal email

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About Jill Stapleton

I am a Sales Professional with over 20 years comprehensive sales and service experience with a Bachelor’s Degree in Communications. I am a well-rounded individual that has experience in coaching, mentoring and training individuals for various positions. I am passionate about helping people find the best products or services that will help their business grow. I have over 20 years of contact center experience and have a great way of building rapport with internal and external customers. I am always looking to improve myself by education and experience and look forward to many challenges that are given to me daily.

Jill Stapleton's Current Company Details
TDS Telecommunications LLC

Tds Telecommunications Llc

View
Associate Manager Business Billing Support
Middleton, WI, US
Website:
tdstelecom.com
Employees:
2481
Jill Stapleton Work Experience Details
  • Tds Telecommunications Llc
    Associate Manager Business Billing Support
    Tds Telecommunications Llc
    Middleton, Wi, Us
  • Tds Telecommunications Llc
    Associate Manager Business Billing Support
    Tds Telecommunications Llc Oct 2021 - Present
    Madison, Wisconsin
  • Tds Telecommunications Llc
    Supervisor Billing Support
    Tds Telecommunications Llc Feb 2019 - Oct 2021
    Middleton, Wisconsin, United States
  • Tds Telecommunications Llc
    Sr. Commercial Billing Specialist Tds Telecommunications Corp.
    Tds Telecommunications Llc Nov 2015 - Feb 2019
    Madison, Wisconsin Area
     Coach Commercial Billing Specialists on technical issues concerning internal & external process related to billing, ordering issues, products & systems used in the ordering process Offer ideas/solutions and coach to solve customer issues Routinely audit team production and conduct Quality Audits of Commercial Billing Specialists work. Provide Quality Coaching to Commercial Billing Specialists as well as report progress to Supervisor Process internal customer correspondence through Oracle System Supplements formal HR training with initial and continuous on-the-job training to Advisors Identify key process changes and implement solutions
  • Tds Telecommunications Corp.
    Sr. Business Sales Advisor
    Tds Telecommunications Corp. Feb 2011 - Nov 2015
    Madison, Wisconsin Area
    • First point of contact for all Business Sales & Service Advisors (I & II) answering procedural inquiries related to products, services, systems and processes.• Assist with first level customer escalations, special needs customers,pass high level escalations to proper supervisor• Provides training to new employees and tracks progress on job knowledge and skill level• Document team progress and create necessary team resources including updates on all documentation and resources as needed•Follow-up with a customer issues, including high priority customer issues
  • Tds Telecommunications Corp.
    Business Sales Advisor
    Tds Telecommunications Corp. Sep 2009 - Feb 2011
    • Consult and sell highly technical products/services • Proactively analyze and audit customer bills • Provide monthly referrals to the greater sales force by utilizing current customer base
  • Tds Telecom
    Sales Representative
    Tds Telecom Nov 2000 - Sep 2009
    Middleton, Wi
  • Lands' End
    Customer Sales Representative
    Lands' End Sep 1997 - Jun 2005

Jill Stapleton Skills

Sales Managed Services Unified Communications Pri T1 Call Centers Telephony Sales Process Team Leadership Sales Operations Mpls Co Location Direct Sales Telecommunications Training Solution Selling Voip Account Management Customer Retention Ip Long Distance Sip Trunking Security Hosted Services Dsl Internet Services Ethernet Networking Wireless Customer Satisfaction Process Improvement Voice Over Ip Contact Centers B2b Mentoring Coaching Wellness Coaching Youth Mentoring Sales Management Broadband Cold Calling Leadership Team Building Troubleshooting Customer Experience Customer Service Customer Support

Jill Stapleton Education Details

Frequently Asked Questions about Jill Stapleton

What company does Jill Stapleton work for?

Jill Stapleton works for Tds Telecommunications Llc

What is Jill Stapleton's role at the current company?

Jill Stapleton's current role is Associate Manager Business Billing Support.

What is Jill Stapleton's email address?

Jill Stapleton's email address is ji****@****com.com

What schools did Jill Stapleton attend?

Jill Stapleton attended University Of Wisconsin-Platteville.

What skills is Jill Stapleton known for?

Jill Stapleton has skills like Sales, Managed Services, Unified Communications, Pri, T1, Call Centers, Telephony, Sales Process, Team Leadership, Sales Operations, Mpls, Co Location.

Who are Jill Stapleton's colleagues?

Jill Stapleton's colleagues are Ark Sp, Brett Johnson, Don Hedges, Michael Soto, Cristina Wood, Greg Carpenter, Mike Gasser.

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