•Agency Strategic Initiative Lead responsible for cross-organizational transformation including business assessment, business process design, business case development and justification, process mapping and cost/benefit analyses•Project Manager responsible for conducting presentations to Executive Staff outlining business and personnel re-engineering recommendations resulting in implementation of industry leading practices•Facilitate workgroups comprised of subject matter experts, policy authors, legal representatives, consultants, etc. to diagnose and develop recommendations to solve complex, enterprise-wide issues

•Responsible for largest Service Office staff in Ohio, leading a team of seventeen Injury and Employer Management mid-level supervisors and 120+ employees serving Injured Workers and Employers•Measure and analyze data and develop strategic plans to ensure office exceeds performance expectations, and complies with Ohio Revised Code, Ohio Administrative Code, and BWC policies, procedures and operational guidelines while improving customer service and reducing costs•Act as BWC Liaison with Governor’s Coalition members ensuring Public Employer State Agencies are updated on agency programs and strategic direction

•Perform executive coaching/consultation to BWC management staff on productivity, case management and customer satisfaction performance issues serving sixteen service offices•Serve as project lead for multiple agency initiatives including operations reengineering and internal and external auditing initiatives, and act as facilitator for process improvement workgroups resulting in $2.8 million in FY07 savings•Field Operations representative meeting with the Ohio Claimant’s Bar Association, Ohio Manufacturer’s Association, and Managed Care Organizations resolving operations and customer service issues

•Reporting directly to Chief of Field Operations, handle all aspects of Claims Operations involving 2,000+ exempt and bargaining unit employees including Strategic Planning, Human Resource Allocation, Information Systems Business Requirements, etc.•Assigned to numerous strategic initiatives including agency-wide reengineering project, BWC Internet website configuration, and BWC Business Model redesign•Ensure statewide compliance with Workers’ Compensation laws, policies/procedures, operational guidelines and performance measure achievement for state fund and self-insured claims

•Reporting directly to Chief Executive Officer, responsible for Mergers and Acquisitions, Bi-Annual Open Enrollment, Marketing and Customer Service and improvements to Medical Management practices•Solely responsible for implementation of associated Third Party Administrator including project oversight, personnel selection and training, new client sales/marketing and risk/claims administration•Handle all Organizational Human Resource functions including recruiting, compensation, benefits administration and labor/management issue resolution