Supervised and managed the customer service team in which to provide the highest standards, while ensuring that all company policies and procedures were followed. Implemented monthly team meetings to keep the lines of communication open and ensure goals were being met. Delegated tasks, as deemed necessary, to keep productivity flowing smoothly. Direct interaction with customers requiring placement of book orders, general inquiries and prompt resolution of any concerns. Developed a positive rapport with both customers and clients. Navigated through various ecommerce marketplace sites in which to process customer orders, retrieve data, etc. Responsible for overseeing all client purchase orders from time of placement to delivery of books to the warehouse. Analyzed receiving reports and provided discrepancies back to clients. Generated monthly reports using data gathered from overseas shipping manifests and provided to sales/marketing team for discussion/follow-up course of action. Communicated directly with domestic and international cargo shipping companies to provide required documentation in which to obtain carriers. Tracked required shipments to ensure timely delivery in which to meet deadlines. Acted as main point of contact for top distribution client. Responsible for processing all conference shipments ensuring delivery due dates were met. Processed all sales resulting from conferences and accounted for all books provided on consignment. Generated end of month reports which, in turn, were made available to upper management and client portals.

~ Implement exceptional customer service to existing and potential client base through outstanding communication and established organizational skills.~ Closely monitor sales of all products in which to determine reorder and new order placement with suppliers. Attention to lead times and client requirements must be taken into consideration at all times.~ Research and secure most cost-effective freight options for all parties involved.

~ Managed extensive database for 80+ seminars which included the timely processing of registrations for both domestic and international healthcare professionals.~Coordinated monthly placement of text advertising on national and state therapy websites to promote continuing education course selection.

~ Represented 25+ wholesale manufacturers to the retail gift industry. Interacted with buying principals, throughout the Philadelphia metro area, in which to secure and increase sales.~ Cultivated new clients via target marketing and cold calling.