Jill Hart Email and Phone Number

Responsible for communicating technology deployments and enhancements to Organon's global employees and supporting the strategic communication needs of the CIO and other IT leaders. Also responsible for fulfilling the information needs of employees and bringing their concerns to the attention of Business Technology leaders. I also monitor the effectiveness of our communication programs by assessing performance metrics and other measures.

<< IT Communications is an emerging Internal Communications practice which helps companies realize the expected value of their technology investments. >>Responsible for strategies to increase engagement with important business technology initiatives. Also support the CIO's communications to enhance IT's reputation among senior leaders and align the IT team with business strategy. Specific accomplishments include:* IT Security: End-user communications for a… Show more << IT Communications is an emerging Internal Communications practice which helps companies realize the expected value of their technology investments. >>Responsible for strategies to increase engagement with important business technology initiatives. Also support the CIO's communications to enhance IT's reputation among senior leaders and align the IT team with business strategy. Specific accomplishments include:* IT Security: End-user communications for a hard drive encryption deployment resulted in 70% of users successfully encrypting their laptops within the desired timeframe without further intervention from IT or Service Desk staff. * CIO Town Halls: Doubled attendance and built employee satisfaction with the meetings to 93% (measured by an anonymous post-meeting online survey).* Intranet: Partnering with our technology support team, designed a self-help resource that received an average of 850 visits/month in its first three months of operation and 7.5k visits in its first year, saving the company thousands of dollars in Service Desk call charges. * Employee Engagement: 98% of IT employees reported we were taking the “right steps to deliver IT value to the company,” a substantial improvement over 3 years ago. Show less

Brought on to support its separation from Pfizer and launch as an independent company. Established and managed a daily news function. Provided strategic vision for The Zone, a global intranet to unify a fragmented regional and business unit environment. Managed communications to build excitement around and launch the company’s values. Supported the establishment of the global HR function through 44 targeted messaging activities and other communications in 2013 alone.

Managed programs that led to the highest communication satisfaction rating among our parent company's businesses. Created excitement around a new advertising campaign. Addressed regulatory changes. Promoted community affairs activities. Enhanced the firm's intranet through fresh, relevant content mixing video, text and downloadable materials – delivering 48 percent higher company news readership.

Developed communications to drive a global human resources change management initiative. Achieved a high adoption rate for the new tools. In the first weeks after launch, 93% of managers in the initial roll-out countries (our key audience) used resources deployed by the initiative to manage their teams. More than 70 percent of employees used the tools to manage their personal data.* Leveraged change impacts to create an integrated communications strategy and comprehensive message… Show more Developed communications to drive a global human resources change management initiative. Achieved a high adoption rate for the new tools. In the first weeks after launch, 93% of managers in the initial roll-out countries (our key audience) used resources deployed by the initiative to manage their teams. More than 70 percent of employees used the tools to manage their personal data.* Leveraged change impacts to create an integrated communications strategy and comprehensive message map. * Provided communications counsel to the initiative's leadership and developed materials to help them convey the program's progress to senior executives.* Delivered targeted multi-channel messages to managers, employees and HR professionals. * Established branding and graphic standards. * Developed a range of support materials to help employees through procedural and technical aspects of the change. Show less

<< Trane emerged after the separation of American Standard Companies. Ingersoll Rand acquired Trane in June 2008 -- see position below. >>Led electronic communications strategy for the transformation of American Standard Companies into Trane. Simultaneously redesigned and relaunched Trane.com and an intranet portal, repositioning both to serve stakeholders affected by Trane's emergence from American Standard. During the subsequent acquisition by Ingersoll Rand… Show more << Trane emerged after the separation of American Standard Companies. Ingersoll Rand acquired Trane in June 2008 -- see position below. >>Led electronic communications strategy for the transformation of American Standard Companies into Trane. Simultaneously redesigned and relaunched Trane.com and an intranet portal, repositioning both to serve stakeholders affected by Trane's emergence from American Standard. During the subsequent acquisition by Ingersoll Rand, led elements of the employee and investor communications strategy.Our communications strategy during this tumultuous time squashed rumors, allowing employees to focus on their work knowing that we’d keep them informed about important developments. As a result, the business continued to achieve sales and other operational goals. Show less

Joined a newly formed communications team driving strategic change and business initiatives across the global company. Devised and implemented key communication strategies targeting employees, shareholders and other important audiences: * Established an infrastructure for internal and shareholder communications.* Managed elements of the communication plan for the 2007 separation and 2008 acquisition. Our change communications bolstered employee morale by providing a… Show more Joined a newly formed communications team driving strategic change and business initiatives across the global company. Devised and implemented key communication strategies targeting employees, shareholders and other important audiences: * Established an infrastructure for internal and shareholder communications.* Managed elements of the communication plan for the 2007 separation and 2008 acquisition. Our change communications bolstered employee morale by providing a clear, concise and credible stream of timely information. * Directed strategy and content for the company's intranet portal. Built and launched the portal in partnership with IT. By 2008, 86 percent of employees with access used it for job-critical news, HR tools and team collaboration (unique users) each month. * Created end-user messaging to support IT initiatives. * Drove the vision and strategy for the corporate Web site, making it into a tool for sharing the company's successes with shareholders and analysts. This contributed to the near-tripling of the company's share price.* Led two successful “ambassador” employee engagement programs. Utilized multichannel communications, including online content and on-site events, to reach salaried and hourly workers. Recruited 3,600 ambassadors for the Champion toilet (2003) and more than 6,400 for the CleanEffects home air cleaning system – nearly one-third of U.S. workforce (2006). A year after the Champion program, 90 percent of employees could still identify the product’s key competitive advantages. Show less

Established the first professional internal communications function within AOL's member services unit, providing daily news and information to more than 7,000 customer service representatives. * Doubled employee satisfaction with communications.* Doubled time spent in the intranet site by our key audience.* Created successful programs to align employees with company strategy. For example: - Turned anxiety about a membership price increase into an opportunity… Show more Established the first professional internal communications function within AOL's member services unit, providing daily news and information to more than 7,000 customer service representatives. * Doubled employee satisfaction with communications.* Doubled time spent in the intranet site by our key audience.* Created successful programs to align employees with company strategy. For example: - Turned anxiety about a membership price increase into an opportunity to educate front-line customer service staff on the key competitive features of AOL.- “Blogged” strategic planning sessions daily to provide transparency and promote two-way communication, calming employee concerns in the change-hypersensitive environment. Show less

Created the first comprehensive, online tutorials for new members. Created the AOL Quickstart feature for new members to educate them about the Web, e-mail, message boards, chat and other services. Managed the AOL Tip of the Day program and grew the program to more than 60,000 subscribers.