Jill Cooke Email & Phone Number

Caulfield South, Victoria, Australia

Responsible for debt collection and rates administration, reporting to the Rates & Valuations Co-Ordinator and Chief Financial Officer at City of Glen Eira Council.

Caulfield South, Victoria, Australia

Debt collection administration officer, contacting Rate Payers via phone and email in relation to outstanding Rates balances then organising payment plans when requested. Diplomacy, professionalism and empathy are required when interacting with each Rate Payer in current challenging economic times.I have composed my own initial contact and response email templates to maintain efficiency and meet KPI's.This role involves a high level of professionalism and responsibility with meticulous attention to detail, being highly organised with strict time management.Working methodically, systematically and problem solving are personal traits which I have successfully applied to this role. CRM training in Pathway and TRIM was provided and I am now comfortably using these databases on a daily basis.I am also available to provide P.A./E.A. support for taking minutes of meetings, creating agendas and updating action logs, when required for Senior Management.

Melbourne

Narre Warren, Victoria, Australia

Various Inbox email triage work including Copy of Rates Notices, NAR Changes (Name and Address updates), Report An Issue and Snap Send Solve. KPI expectation of 35 emails per shift was met and averaged 35 - 45 emails per shift. CRM used in this role was Tech 1 where training was provided in the first 2 weeks of the role then comfortably worked in this database for the duration of the role.Initial duration of the role was 3 weeks but was extended until the end of May due to my work performance.

Wantirna, Victoria, Australia

Responsible for guiding our valued clients from initial enquiry, qualification, follow up, contracting and invoicing design and construction works, to complete their new home dreams.Supporting the Sales Team and key personnel, I am responsible for contracts and invoicing, CRM, general client relations and making sure each client's needs are met with the highest standards of customer care.

Melbourne, Victoria, Australia

Providing ongoing business support in long-term Executive Assistant, Personal Assistant and Office Administrator contract roles, whilst actively looking for a suitable permanent role. Currently supporting a Client with OH&S ISO 45001 Accreditation documentation, involving liaising with Sub-Contractors and Suppliers plus H.R. documentation, in preparation for an upcoming audit.

Various Executive Assistant roles across mental health, endocrinology, andrology and hypertension, women’s and newborn and corporate administration.

Melbourne, Australia

Various Executive Assistant roles across government and not for profit sectors.

Dandenong

- Face to face reception involving booking participants- Coordinated Pre-Plan and Plan Review meetings for people with disabilities with NDIS Planners- Liaising with Families, Service Providers and Disability Support Staff- Providing business support for NDIS Planners and Senior Staff- Ascertaining the demeanour of a client during my interaction with them and maintaining a calm, professional and non-judgemental approach whilst protecting my fellow work colleagues by following strict security procedures if a situation escalates

Dandenong, Victoria

- Maintained a high level of integrity and confidentiality at all times- Face to face reception involving booking offenders’ Case Manager appointments and general public members' Births Deaths and Marriages counter enquiries- Ascertaining the demeanour of an offender during my interaction with them and maintaining a calm, professional and non-judgemental approach whilst protecting my fellow work colleagues by following strict security procedures if a situation escalates- Liaised and built a quick rapport with various Case Managers and Duty Managers to enable a timely response to each offender's appointment. - Reception duties involving taking calls from offenders, Police Members and Health Care Professionals.

Vermont, Victoria

- Extensive diary management, meeting and travel coordination- Executive support with reports, board material and documentation, composing correspondence on behalf of CEO- Development, production and delivery of 4 events from proposal to delivery; on time and within budget- Maintaining electronic student files to ensure accuracy and compliance- Present new staff orientations including introductions, tours and welcome events- Preparation of sales packages and collating data- Small scale project coordination- Initiated team activities to build team morale and culture- Coordinated the recruitment process for staff members

Melbourne, Australia

- PA to General Manager & Senior Account Manager- Assist Executive Assistant to the Directors in administration duties- Provide administration assistance to Managers & Consultants- Organise travel & accommodation bookings - Prepare various financial reports, including monthly reports for Board of Directors- Manage employee Member Advantage program including over 600 employees at Ford Australia- Take minutes of management leadership meetings

Carrum Downs

- Customer bookings & enquiries, both telephone & face to face- Liaising with Insurance companies & processing insurance repairs through to invoicing- Accounts payable & receivable, purchase orders, invoicing using MYOB- Banking & reconciliations- Marketing & Advertising flyers - both preparation & distribution to local businesses- Fleet corporate customer liaison- Organised local community Sponsorships from our business for junior sporting teams

Covid-19 Psychological First Aid

Comprehensive instruction on how to assess the level of distress or mental health impact of the Covid-19 pandemic in front line workers.

Vce Equivalent

Diploma In Secretarial Services

Equivalent to Diploma, Business