Jill Einsmann Email & Phone Number

Madison, CT

Oversee a team a highly talented people working to meet the end of our internal end users to make their day at work the most positive and successful it can be. We provide excellent laptop (Windows and MAC) support, along with troubleshooting and resolving any and all problems that come through.

Madison, CT

Define the scope of the project in collaboration with senior management and any other department that will be impacted by our project.Create a detailed work plan which identifies and sequences the activities needed to successfully complete the projectDevelop and work to getting approvals on all of our Change Requests from the Executive team.I also have a.

• Outage\Problem & Training Manager
• Developed Problem\Outage Managemento Developed polices and procedures company wide for Outage Managemento Developed polices and procedures for Problem Management.o Responsible for managing outage calls when they occur.
• Working as a liaison between IT and the Business so that each can understand the impact one has on the other
• Establish and Train IT Support Staff on Policy and Procedureso Sets appropriate policies with IT teamso Periodic review of process and standards including Service Level Agreement’s and Operating Level Agreement’so.
• Facilitate Reportingo Focal point for definition, direction and style of reportingo Post resolution Incident Reportingo Maintain historical issues logs Coordinate Communicationo Central point of notification for the.
• Manage problem resolution activities and responsibilities across the enterpriseo Define and declare ownership of problemso Monitor Progresso Review all severity type issueso Track Open Issues through to preventiono.

It is my job to bring clarity and a sense of calm to outage situations when they occur. Also to help provide Sr. Management and Upper level Business Management the opportunity to understand what happens in the world of IT in a simple affect language that translates into the customer impact and experience which impact the nature of their business.

My goal is to bring clarity and a sense of calm to critical and stressful situations when they occur.

Coordinate CommunicationCentral point of notification for the Senior Leadership Team.Coordination of communication with affected disciplines, departments, business units, external clients via channels.Publish Availability Metrics and Availability ReportingBusiness Interruption CoordinatorResponsible for Corporate Communications as it relates to:Outages.

Over the years I have developed the skill set of a Techinical Writer. I am constantly engaging the business and IT to ensure both sides understand each other. It is very important in times of an outage situation that the outage can be translated from techinical terms and technologies to meaningful easy to understand words and phrases that the Business side.

All above mention responsibilitiesWork with Sr. Engineers of the software development teams for all web site based projectsIncreased Project work load as it relates to all new web sites being brought on boardResponsible for researching new testing softwareResponsible for researching new technologies and software as it relates to the Windows platform.

All above mention responsibilitiesTesting new software for functionality, compatibility and costDesign and set up of incoming production serversProject Manager on Relocation of our Corporate Headquarters; Project Management work for relocating remote sites, assisting in exchange mail set up or in some cases closing down a site and retrieving serversMore.

User Account creationsExchange Mail account set up Assisting the user community with Desktop questions

English Lit And Communications

Liberal Arts, Communications and Business Writing.

Education record

Computer - Windows Os

I received my certification as a Sr. Windows Professional