Jillian Rich Email & Phone Number

United States

Dallas, Texas, United States

• Operated semiconductor equipment in a clean-room environment.• Created silicon wafers used in all types of electronics.• Ensured multiple parts were placed correctly on the machine.• Completed daily order fulfillment according to department policies.• Stayed current with product information, changes, and updates.

● Ensured accurate information gathering for line locates, preventing damages and harm to callers.● Processed GeoCall requests in multiple states, including Texas, West Virginia, and South Dakota.● Exceeded handling time goals while defusing emotionally charged callers with professionalism.● Achieved high quality scores on calls and tickets graded by the quality department.● Communicate with homeowners/construction companies/line locators using email and phone.● Ensure and provide quality service to both internally and externally.● Record client interactions using a ticketing system to include questions, concerns, action taken, and next steps needed.

Irving, Texas, United States

● Processed health insurance claims using IntelliScan, OPEX, QuickScan, and Kodak Scanner.● Implemented approaches to optimize claims and inventory management for efficiency.● Analyzed and processed provider transactions in accordance with plan provisions and dispersed funds.● Resolved more complex situations by applying demonstrated health knowledge and processing skills.● Prioritize daily work using department rules and accept work overflow when needed.

Richardson, Texas, United States

● Answered calls from healthcare providers and clients nationwide and identified types of assistance.● Attempted first time resolution through provider education on both inbound and outbound calls.● Researched and explored answers and alternative solutions. Implemented solutions with leadership.● Listened actively to identify specific questions or issues while documenting thousands of claims.