Jillian Boyle Email and Phone Number
Experienced Learning and Development professional with over 8 years in the industry, having served in roles such as Facilitator, Instructional Designer, and Senior Training Specialist. Proven track record in designing and delivering impactful training programs and managing projects effectively. Seeking a Senior Training Specialist position that leverages my expertise in project management and instructional design to drive organizational growth and employee development.At iCIMS, our focus on developing impactful learning solutions was paramount. Leveraging my expertise with tools like Articulate Rise, Camtasia, and SnagIt, we crafted engaging e-learning experiences that resonate with adult learners. My academic background at SUNY Potsdam laid the foundation for my understanding of adult learning theory, which informs the curriculum development I spearhead today.In previous roles, my team has been recognized for our contributions to organizational learning, and successfully initiated programs that bolster employee development. We saw tangible benefits of targeted training strategies, such as enhanced performance and productivity. My dedication to mentoring colleagues reflects a commitment to collective growth and leadership within the learning and development sphere.
Vertex Inc.
View- Website:
- vertexinc.com
- Employees:
- 1336
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Instructional Designer IiiVertex Inc. Oct 2024 - Present
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Instructional DesignerIcims Aug 2022 - Aug 2024 -
Training SpecialistIcims Dec 2021 - Aug 2022
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Training SpecialistUnfcu May 2021 - Dec 2021 -
Senior Training SpecialistMaximus Apr 2019 - May 2021Albany, New York AreaIn this role I acted as the lead project manager on various projects that involved multiple stakeholders, tight deadlines, and detailed client relationships. I utilized my intense organizational skills to remain on track and keep efficiency while leading the projects. -
Curriculum Development SpecialistMaximus Jul 2017 - May 2021Rochester, New York Area• Acted as a project manager by creating a project plan, developing curriculum ideas and leading meetings with our client for a revamp of training curriculum for an existing skill set. • Developed a ten day curriculum course for the Account Review Quality Control department that applies adult learning theory.• Implementing initial rollout of knowledge retention system, Hickory, including design of lifecycle of the writing and editing process, and development of micro-lessons that improved attrition rates for the company.
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Training CoordinatorMaximus Jul 2016 - Jun 2017Rochester, New York Area• Supported New York State of Health Marketplace expansion to new site of 2500+ Call Center and Quality Control staff• Instructed month long training sessions with class sizes ranging anywhere from 20 to 30 employees totaling approximately 200 agents plus 60 supervisors • Involved in the development of a new curriculum for the Quality Control Department that involved creating modules, coordinating job shadowing, and developing a practicum• Participated in MaxBuddy sessions and compiled the feedback gathered from the meetings to send to management• Facilitated over 30 modules and 10 assessments while adhering to a strict agenda to ensure the needs of the client are met while handling behavior issues that arose in a professional manner • Involved in training the first agents for the Quality Control department at my location• Reviewed and edited training materials as a subject matter expert• Participated in Peer reviews which resulted in me being able to receive and give peer feedback
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Customer Service RepresentativeMaximus Oct 2015 - Jul 2016Albany, New York Area• Conducted professional client services, including accurate insight on different health care programs, the difference when comparing certain health plans, and which health plan may be appropriate for the consumer• Met and exceeded Quality Assurance Metrics that were set as a company standard• Responded to customer inquiries pertaining to health care operations• Ensure that the consumers are receiving the best customer service that is possible• Following up with consumers about a defect or an update about their account
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Alumni Relations And Development Student InternSuny Potsdam Jan 2015 - May 2015Office Of Alumni Relations And DevelopmentServed as the Assistant to the Co-chair of the Presidential Inauguration Committee Created and maintained inauguration budget Monitored all planning emails and maintained filesServed as key logistics volunteer the day of the ceremonyProduced final notebook of event information for College archives• Created Excel and PowerPoint reports for the Potsdam College Foundation, Inc. trustees meeting• Wrote a copy for and edited monthly Alumni Relations electronic newsletter (emailed to 14,000+ alumni)• Reviewed and updated Alumni Relations social media sites• Updated alumni information within the institutional database (Banner)
Jillian Boyle Education Details
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Bachelor'S Degree
Frequently Asked Questions about Jillian Boyle
What company does Jillian Boyle work for?
Jillian Boyle works for Vertex Inc.
What is Jillian Boyle's role at the current company?
Jillian Boyle's current role is Instructional Designer | Elearning Development |Training Specialist.
What schools did Jillian Boyle attend?
Jillian Boyle attended State University Of New York College At Potsdam.
Who are Jillian Boyle's colleagues?
Jillian Boyle's colleagues are Vaibhav Tupe, Diane Robertson, Allie Briley, Brenda Mclaughlin, Sarah Leonard Arroyo, Amit Saini, Warren Swartwood.
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Jillian Boyle
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