Jillian Knapp, Bmgt, Ctt Email & Phone Number

Calgary, Alberta, Canada

Successfully created a change management plan for the implementation of Acumatica.Created an effective training / curriculum development plan for the implementation for all modules based on consultations with SMEs (Subject Matter Experts) and an understanding of what each role required within the organization.Created a SharePoint communication page so employees could easily navigate reference guides, job aids, training sessions, and communications.Scheduled sign-up sessions easily accessible via Teams.Created, Facilitated, and recorded sessions appropriate for all levels and roles.Provided on-demand assistance and troubleshooting guidance to end-users during and after training sessions.Collaborated with the IT support team to address technical issues and ensure a seamless user experience.Proactively identified opportunities for process improvements and recommend enhancements to optimize training effectiveness.Instructional DesignerCreated e-Learning in Articulate (Rise and Storyline)Made recommendations for design and appearance for the best learning experience

Calgary, Alberta, Canada

Worked on multiple projects including:Software AuditM365 Training (Teams, Excel, Outlook, OneNote)SharePoint TrainingCybersecurity Training

Calgary, Alberta, Canada

Offering straight forward software solutions to organizations. My focus is on how to optimize the use of an organization’s new and existing software, correctly implement (or re-implement if needed), create curriculum, and hold training sessions. Do you have employees that need to improve their Microsoft skills? I offer a variety of sessions that are practical and accommodate all skill levels. I also offer services in digitizing and automating work flow.

Calgary, Alberta, Canada

Successfully created a change management plan for the implementation of Acumatica.Created an effective training / curriculum development plan for the implementation for all modules based on consultations with SMEs (Subject Matter Experts) and an understanding of what each role required within the organization.Created a SharePoint communication page so employees could easily navigate reference guides, job aids, training sessions, and communications.Scheduled sign-up sessions easily accessible via Teams.Created, Facilitated, and recorded sessions appropriate for all levels and roles.Provided on-demand assistance and troubleshooting guidance to end-users during and after training sessions.Collaborated with the IT support team to address technical issues and ensure a seamless user experience.Proactively identified opportunities for process improvements and recommend enhancements to optimize training effectiveness.

Calgary, Alberta, Canada

Worked as a consultant to create eLearning and in person facilitation material.• Created e-learning modules using Designlab, Rise, with Storyline integration to create onboarding material for new employees and managers for a bank merger project at AllenComm.• Created playbooks, slide decks, job aids, and assessments for Sales and Customer Service departments at PFGC to implement to various locations.• Interviewed SMEs in various departments to gather the correct information to include in the learning.• Worked collaboratively with various team members to ensure the material was completed consistently and deadlines were met.• Worked with Senior Instructional Designer to review team member’s material and ensure accuracy and consistency.

Calgary, Alberta, Canada

Modern Workplace• Played a key role in improving the knowledge of employees by creating monthly training sessions for various clients in M365 programs and Cybersecurity• Assisted in the Champions program for several clients to help increase usage in Microsoft Teams• Helped with the reference of training information and what’s new in M365 by posting articles and training materials on the clients’ portalProject Work• Created communications for employees for various clients to help them understand and embrace the changes in technology and cybersecurity within their organization• Facilitated sessions in Teams, SharePoint, Excel, and Visio as requested

Calgary, Alberta, Canada

Created and facilitated training sessions in Excel, Visio (Basics and Advanced), Adobe Acrobat, and Outlook for an AMTRA client.

Expanding my network Higher Landing Course / Grizzly DenResearching various companies

Calgary, Alberta, Canada

Offered Implementation and Refresher Training (both On-Site with a Training Centre and remote), Testing, and User Support; in Alberta and BC, and Ontario.• Played a key role in the expansion of ACL (Automated Civil Litigation) usage and sales amongst Litigation firms across Alberta and BC - exponentially increasing the profits of Korbitec Inc. Personally completed 150+ Implementations• Gathered clients’ feedback to ensure new and existing modules were up to their standards to retain and expand usage• Created an effective system for implementation and follow up for Alberta and BC clients to maintain and grow relationships with clients, which resulted in more usage, which increased profits for Korbitec

Calgary, Alberta, Canada

Training• Various live and remote training sessions in ACL including Admin Training, Lawyer Training, and User Training; mostly for Alberta and British Columbia; some Ontario. Sessions range from 0.5 to 3.5 hours.• Set up training centre (6 computers and server) for live onsite training in various law firms.• Follow up Floor support sessions for law firms upon request.• Ad hoc / refresher sessions for users when needed.• Write reports and create cases based on the training sessions to tweak customizations.Testing• Testing clients’ customizations as well as global customizations and offer feedback to the developers.• Testing new versions of ACL and offer feedback to developers.

Calgary, Alberta, Canada

Originally hired to help roll out Office 2010 and additional upgraded software for North and Latin America. Responsibilities were increased to conduct new hire orientations and to create and facilitate software training sessions for Microsoft Word, Excel and PowerPoint, as well as DocX Tools, Docsorp, PDFDocs, and WorkSite. Further duties included remote training for offices across North and South America.• Successfully completed three major projects which included the implementation of the Office 2010 Rollout Canada, Office Rollout Latin America, and WorkSite (Training completed in English and Spanish; remote and onsite) which delivered offices a consistent message and improved efficiency• Created new and improved onboarding material and internal course curriculums, which made courses more widely attended, resulting in a staff with improved skills• Held existing refresher sessions locally and remotely to improve lawyer and assistants’ skills

Calgary, Alberta, Canada

Held both a project and operations role as an IT Training Analyst. The project role included the implementation of new and upgraded software which included training, the writing of documentation, and curriculum design. The operations role entailed new hire orientations, regular application training, mobile device and laptop deployment, and 2nd level support. I was also responsible for creating regular training schedules and assigning my team. Trainings were completed on-site and remotely in both English and Spanish depending on location.• Successfully completed documentation and training for numerous software implementations, directly contributing in making the project successful• Completed numerous projects that were implemented across all locations in North America / South America which included Livelink, Box, Sharepoint, and the upgrade of Video Conference Rooms. Trained in both English and Spanish on-site and remotely.• Deployed AirWatch on close to 1000 new and existing mobile devices and reviewed the policies• Updated courses which increased popularity and resulted in an improvement in staff’s skills• Created professional videos that were used in weekly tips and posted for those who were unable to attend training sessions

Calgary, Alberta, Canada

• Due to my knowledge in Microsoft Office programs and the training of other team members on how to troubleshoot, 50% fewer tickets were escalated to the training team resulting in a faster response for users• Learned the inner workings of Citrix troubleshooting, password resets as per security regulations, and email profiles resulting in less user down time

Calgary, Alberta, Canada

In addition to conducting new hire orientations and facilitating regular training sessions for lawyers and staff I was directly involved in numerous rollouts and implementations including Microsoft Office Suite, Elite (Accounting System), eVault, Unified Messaging, and NFO (New File Opening). • Successfully completed 15 major software rollouts and implementations and created material for Maintenance Training and New Hire Training• Created a schedule for consistent training for staff and lawyers, resulting in a significant improvement in skills• Created a test and grading system for potential staff to ensure HR was aware of the candidate’s skill level • Created a work improvement program for staff that needed their skills upgraded

Calgary, Alberta, Canada

Duties included new hire orientation, regular training (Microsoft Office Suite, Hummingbird DM, CMS), support for the Staff Excellence Program 2nd level support, and software implementations for lawyers and staff.• Created a training program and documentation to accommodate new hires and existing employees• Implemented a Staff Excellence Program that incentivized staff to attend trainings. Assisted staff in accomplishing their goals. Registration for sessions increased by 100%.

Calgary, Canada Area

• Surveyed employees and completed an analysis for P.I.P.A, produced for and explained the application of the law to employees in all departments at Sanjel Corporation; assisted in the writing of an employee handbook.• Liaised with Information Syste department & Procurement department of TransCanada Corporation to review department contracts; submit requisition orders for software, hardware & telecommunication equipment in Avantis (which I helped implement in my area); resolved any vendor, budget & billing inquiries; & scanned documents into FileNet database; wrote a users manual on FileNet for manager.• Reviewed contracts in Information Services Department at ConocoPhillips• Provided administrative support to Treasury department staff at Enbridge Inc. such as market reports, exchange rate reports, cheque deposit administration, preparation of letters, and financial presentations.• Assisted students with instructor evaluations & data-entered results into in-house database system in DeVry Institute of Technology.• Compiled information & assisted with preparation of PowerPoint financial presentations for Finance department at TransAlta Utilities Corporation.• Prepared contracts & letters of donation support to charitable organizations for the United Way.

Calgary, Alberta, Canada

• Performed accounts payable functions, involving verifying legality of transactions, availability of funds & proper completion of documents prior to payment.• Audited supplier invoices & maintained records of cheque receipts• Pre-audited & verified staff travel claims.• Ensured proper lock-up & security of cheques & negotiables.• Operated MS-Excel to schedule & monitor overtime records.• Prepared monthly cash forecasts/spreadsheets & information for management.

Bmgt., Bachelor Of Management, Human Resources

Business Administration, Financial Services