Jillian Walker Email & Phone Number

United States

United States

To attract any potential customer by answering product and service questions; suggesting information about other products and services.Opening customer accounts by first getting full name. Update and change any information in accout by verifying name and billing informationMaintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Create tickets for logging every call Knowledge of refund treeAverage Call Per Hour is 14 cph with customers being good and satisfiedExceptional People Skills, Conflict Resolution,Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Performs a variety of moderately complex technical and custodial tasks related to maintaining the University's buildings, facilities, and grounds. Created work tickets as needed.Applied new ideas and methods to improve quality and speedAssigns tasks to employees and monitors activities to ensure compliance with appropriate standards and that deadlines are met.Trains student employees regarding policies and procedures, job duties and use of equipment.Ensures that work area is clean and ready for use; ensures that all necessary supplies and materials are available.Monitors inventory and reorders as necessary.Assists in enforcing rules and regulations; may provide input for employee evaluations.

Psychology

Activities and Societies: Kick boxing

Paralegal