Responsible for service and retention of 100+ high-revenue customers totaling an annual revenue of almost $2M. Comprehensively manage clients through on-boarding and retention phases of account management including, but not limited to, consultative user training & knowledge base construction, configuration and optimizing of website, issue management & feature requests cataloging, billing management, advertising and campaign management and account growth opportunities. Scheduled regular coaching… Show more Responsible for service and retention of 100+ high-revenue customers totaling an annual revenue of almost $2M. Comprehensively manage clients through on-boarding and retention phases of account management including, but not limited to, consultative user training & knowledge base construction, configuration and optimizing of website, issue management & feature requests cataloging, billing management, advertising and campaign management and account growth opportunities. Scheduled regular coaching calls with existing customers to enhance their knowledge and success with the product. Ability to negotiate retention offers for the benefit of both the customer and the company.Business Accomplishments:• Met or exceeded all personal goals averaging 96% retention goals• Attended KW conventions • Traveled and performed onsite training for customers nationwide to engage and onboard their team of Agents.• Advised on changes and trends in the Real Estate market place and the activities of competitors. Show less

Responsible for service and retention of the Market Leader customer base. Collaborate with a close team of Account Managers and Supervisors to maintain a high level of service and low churn rate. Scheduled regular coaching calls with existing customers to enhance their knowledge and success with the product. Ability to negotiate retention offers for the benefit of both the customer and the company.Business Accomplishments:• Received IMACT Award • Helped train new Account… Show more Responsible for service and retention of the Market Leader customer base. Collaborate with a close team of Account Managers and Supervisors to maintain a high level of service and low churn rate. Scheduled regular coaching calls with existing customers to enhance their knowledge and success with the product. Ability to negotiate retention offers for the benefit of both the customer and the company.Business Accomplishments:• Received IMACT Award • Helped train new Account Managers in the position• Regularly spent time coaching agents on the best practices on how to be successful with our system in today’s Real Estate economy Show less

• Account Management• Coaching• Billing/Retention/Cancellations• Technical Support• Teamwork managing books of business• Mange Accounts• Motivate Personal Responsibility• Re-Sell Buyer and Seller Lead products• Billing/Retention/Cancellation

Provided outstanding customer support to real estate professionals via phone and e-mail. Worked closely with a team of Support Specialists and Account Managers to ensure a positive experience for every customer. Handled, on average, 40 customers per day, answering advanced support questions, resolving technical issues as well as system training. Strive to create a rapport and extremely positive customer experience.• Front Line Customer Care • Assist customers with question… Show more Provided outstanding customer support to real estate professionals via phone and e-mail. Worked closely with a team of Support Specialists and Account Managers to ensure a positive experience for every customer. Handled, on average, 40 customers per day, answering advanced support questions, resolving technical issues as well as system training. Strive to create a rapport and extremely positive customer experience.• Front Line Customer Care • Assist customers with question regarding system• Clearly Communicate with customers• Technical support-remote assistance• Front Line Customer Care• Removal and denial of lead returns Show less