Jill Cullinane Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Stamford, Ct, Us

I was responsible for driving the performance of our team of Client Advisors who were focused on furthering the success of Metrics That Matter™ with our clients. I acted as a senior point of escalation for product, project, or support concerns. I worked cross-functionally to continuously improve our reactive and proactive customer success management practices around renewal management, risk mitigation, and driving growth. I partnered with our product management team to successfully implement and develop our next generation software

Stamford, Ct, Us

I led a team of Client Success Managers to drive value and ongoing success for a large portfolio of world class organizations by ensuring their measurement solutions were aligned to their evolving business needs. I managed escalations regarding any concerns around the product, projects, or customer satisfaction. I worked across our organization to improve our customer success practices around risk management, software utilization, and growth. I also served in a formal capacity as a coach and mentor to members of our team.During my time in this role Metrics that Matter® and CEB was acquired by Gartner

Stamford, Ct, Us

I served as an expert on KnowledgeAdvisors's learning analytics system, Metrics that Matter®. I collaborated with a cross-functional team of individuals to optimize the measurement solutions of a portfolio of global corporations including a number of Fortune 100 companies. I ensured the technology solution was aligned to the business's evolving needs and was continuing to drive performance improvement. I also acted as an escalated point of support and coach/mentor junior members of the team.During my time in this role Metrics that Matter® and KnowledgeAdvisors was acquired by CEB.

Stamford, Ct, Us

I architected Metrics that Matter® solutions, managed technology implementations, and acted as an escalation point for support for US corporate clients including a number of Fortune 100 companies.

Stamford, Ct, Us

I implemented Metrics that Matter® (KnowledgeAdvisors measurement and evaluation SaaS solution), trained on MTM, and provided ongoing support for organizations in EMEA as well as US corporate clients.

Chicago, Il, Us

A software and services organization focused on automating information exchange. OASIS, a leading abstract management solution, is a content workflow & event organization system for scientific, medical, and professional associations.As a Project Coordinator/Configuration analyst I worked directly with association staff executing contracted deliverables, providing day-to-day support, creating and maintaining implementation documentation, and training on the product. I collaborated with a team to identify areas of improvement in the association's processes and engaged them in methods to improve efficiency.

A global consulting and training firm that specializes in the areas of employee engagement, leadership, coaching, career development, team dynamics, and performance management.As a Sales and Marketing intern at BlessingWhite I captured, composed, and published case studies on company intranet, entered leads and maintained their CRM database, assisted in workshop management; material preparation, evaluation data entry,etc… and attended HR-related conferences and participated in several company workshops.