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Jillian Cummins is listed as Director @ Vizgen | MBA | CRM | NPS at Vizgen, a company with 16 employees, based in Boston, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Jillian Cummins.
Jillian Cummins previously worked as Director, Global Customer Care at Vizgen and Customer Service Manager at Fortis Life Sciences. Jillian Cummins holds Mba, Marketing from Bentley University - Mccallum Graduate School Of Business.
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With years of experience in leading customer support teams in the life sciences industry, I am passionate about delivering best in class service and driving growth for Vizgen, a biotechnology company that develops single-cell spatial genomics solutions. As the Director of Global Customer Care, I support the expansion of Vizgen's global customer base by developing and expanding the Customer Care team, while working cross-functionally to implement policies and procedures that streamline internal efforts and optimize systems.An MBA from Bentley University and a NPS2 certification from Satmetrix enable me to design and measure customer experience strategies that align with the Vizgen vision and values. I also have a Master's degree in Organizational Communication from Northeastern University, which helps me to communicate effectively with customers, partners, and stakeholders across different channels and regions. I believe in learning through failing fast, collaborating with diverse teams, and leading with a trust-first mentality. My goal is to shape the customer experience by standing in their shoes, and providing reliable service that maintains the human touch.
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Cambridge, Massachusetts, United States
Supporting the expansion of Vizgen's global customer base by developing and expanding the Customer Care team while working cross-functionally to implement policies and procedures to streamline internal efforts to deliver best in class service. Evaluating opportunities for optimizing ERP and CRM systems, and implementing a customer data management program.
Waltham, Massachusetts, United States
Designed a harmonized Customer Experience model in collaboration with senior leaders that aligned with the Fortis vision.Managed and developed supervisors overseeing existing Customer Support teams, built out a Close-the-Loop process for NPS/CES feedback, and participated in the design and testing phases of a D365 ERP implementation.Worked with IT to.
Waltham, Massachusetts, United States
Led a two-tier support team of 15+ with half focused on triaging customer inquiries via phone, email and chat; and the other on BD/Sales key account support, LatAm distributor management, and commercial operations.Worked cross-functionally with leaders from Scientific Support, Sales, BD, Finance, IT, Supply Chain, Legal, Logistics, and HR to streamline.
Cambridge, Massachusetts
Focused on leading and developing a team of specialists processing customer orders, overseeing the distribution channels for the Americas, and managing the Customer Service training program.Collaborated with Sales, Scientific Support, Finance and Logistics to roll out improvements to Abcam's world class approach to serving customers.
Cambridge, MA
Processing customer orders, handling product-related inquiries, executing the annual competitor analysis for service offerings, and managing the email and phone based customer surveys.
Other employees you can reach at vizgen.com. View company contacts for 16 employees →
Luke Joslin
Colleague at VizgenPuyallup, Washington, United States, United States
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Barbara Conneely
Colleague at VizgenWatertown, Massachusetts, United States, United States
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Jichuan Zhang
Colleague at VizgenCambridge, Massachusetts, United States, United States
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Vamshi Tata
Colleague at VizgenAustin, Texas, United States, United States
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William Amoyal
Colleague at VizgenParis, Île-de-France, France, France
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Lizi Maziashvili
Colleague at VizgenCambridge, Massachusetts, United States, United States
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Mikhail Khibkin
Colleague at VizgenUnited States, United States
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Jerry Cèsar
Colleague at VizgenBoston, Massachusetts, United States, United States
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Hao W.
Colleague at VizgenNewtonville, Massachusetts, United States, United States
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Eleanor Wu
Colleague at VizgenQuincy, Massachusetts, United States, United States
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A degree in Organizational and Corporate Communication with a Concentration in Public Relations taught me about identifying key.
Activities and Societies: Resident Advisor 2004-2006 I used my time at UB to study a rich blend of Psychology, Anthropology, and.
Quick answers generated from the profile data available on this page.
Jillian Cummins works for Vizgen.
Jillian Cummins is listed as Director @ Vizgen | MBA | CRM | NPS at Vizgen.
Jillian Cummins is based in Boston, Massachusetts, United States while working with Vizgen.
Jillian Cummins has worked for Vizgen, Fortis Life Sciences, and Abcam.
Jillian Cummins's colleagues at Vizgen include Luke Joslin, Barbara Conneely, Jichuan Zhang, Vamshi Tata, and William Amoyal.
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Jillian Cummins holds Mba, Marketing from Bentley University - Mccallum Graduate School Of Business.
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