Jillian Katz Email & Phone Number

As a Director of Customer Success, I lead a team of customer success managers and specialists who are responsible for ensuring the satisfaction, retention, and growth of our customers. I have over 10 years of experience in customer success and customer experience across various industries, including fintech, fitness, event management, and social media.My mission is to revolutionize and prioritize customer success by building customer success departments, managing teams, and developing customer-centric strategies. I am skilled in communication, leadership, data analysis, and product management. I use proactive engagement and data-driven insights to deliver exceptional results and bring the voice of the customer internally. I am committed to continuous learning and staying up-to-date with the latest trends and developments in customer success, where I have gained valuable domain expertise. I am driven by the goal of exceeding company expectations and leading my team to greatness.

Listed skills include Social Networking, Event Planning, Customer Service, Public Relations, and 37 others.

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  Sacred Heart University

  Management