Jillian Cole Email and Phone Number

--Leading a team of Campus Recruiters responsible for executing on all recruiting activities to ensure the successful onboarding of several hundred Verizon interns and campus direct hires annually.--Organizing and analyzing campus strategy aligning to a strategic workforce plan across Verizon's Consumer Group, Business Group, Human Resources, our Chief Marketing Organization, and Corporate Strategy. --Seeking students enrolled in both undergraduate and MBA programs, sourcing not only on campus but at national diversity conferences and utilizing a variety of resources and partnerships to build a diverse pipeline of top talent.--Building programs to ensure early engagement with students, leading to fruitful conversion opportunities, as well as consistently evaluating student feedback to ensure expectations are exceeded throughout the recruitment process.--Meeting with leaders to share successes and challenges regularly, gaining buy-in to explore new avenues of recruitment and continuously evolving year over year for a best-in-class experience.

--Leader responsible for supporting up to 18 full-time recruiters at once, supporting various channels and departments for all recruiting efforts, with a primary focus on customer service hiring initiatives. --Monitoring of reporting, setting goals and action plans for each recruiter, hosting regular checkpoints with stakeholders, and involvement with National Ops teams to provide progress readouts related to goal and KPI attainment.--Daily involvement with all direct reports, senior leadership, and the greater Talent Acquisition team through management of projects such as sponsoring the Talent Management Development Committee, e3: Ongoing Development, classroom facilitation of Talent Acquisition Academy, Local Job Network Outreach project, and monthly Spotlight Award selection.--Served as interim Campus Recruitment Program Manager for Verizon Consumer and Business Groups, HR, CMO, and Corporate Strategy.

--Full-cycle recruiting - Building pipeline by utilizing local resources and harnessing relationships, sourcing applicants, interviewing candidates, identifying strengths and transferable skills, presenting job offers, and background check management. --Utilizing social media and online job boards to find Verizon's future talent. --Working closely with candidates throughout the entire process to guarantee smooth onboarding by setting full logistical expectations and partnering with the client group, either local or virtual, to ensure success.

--Responsible for taking a high number of inbound customer calls daily, while monitoring metrics to excel. --Offered numerous project management opportunities on various teams, such as supporting New Hires during their first weeks taking phone calls, being a member of the Strategic Wilmington Action Team (SWAT) where I was responsible for identifying knowledge gaps and formulating trainings/collateral to support the greater call center, and leading a number of teams as an Interim Customer Service Supervisor.

Face to face customer support - identifying needs and asking qualifying questions to make the most appropriate recommendations for products. Cashier support & order fulfillment.