- Run the College & Career Center, advising 1400+ students on all College & Career Readiness activities- Program manage 15-20 yearly events, including field trips, fairs, workshops, presentations & trainings- Maintain deep subject matter expertise in college planning, career exploration & dual credit programs- Completed center website redesign from scratch: Research/analysis, information architecture, navigation, content & testing

- Managed a team of 5 product managers responsible for eBay’s online customer help content and services- Provided 5M+ weekly visitors with online help that anticipates, predicts and addresses customers’ needs- Aligned resources to execute against quarterly roadmaps containing 40+ different eBay.com projects- Collaborated with leaders within and outside of eBay’s Customer Support Technology team to align priorities and plans

Delivery highlights:- Online customer accounts & self-service: Launched suite of online self-service features, allowing customers to bypass an agent, resulting in 200K+ yearly online policy changes via 130K accounts- iOS/Android mobile apps (Go PEMCO): Introduced the company’s first mobile apps; offering all online web capabilities with new features exploiting mobile device capabilities- Employee claim portal: Used 24x7 by 200+ claim handlers; replaced inefficient, disparate systems with a single, optimized claim file; automated payment of 100K+ yearly claim payments- Complete website redesign (customer, employee and agent sites): SharePoint upgrade, new information architecture, UI/UX, and modernization/sunset of all embedded apps/servicesProgram management | Translated executive vision into roadmaps for brand new digital products; accountable for the entire lifecycle of projects and personally project managed all major initiativesProduct management | Established product vision, lead discovery using research and analytics, governed scope/feature priorities and MVPs, established KPIs, conducted user reviews & measured success People management | Lead a cross-functional delivery team of direct reports (2 product owners, 5 developers) and indirect reports (architects, designers, testers, BI analysts); responsible for hiring, performance management, calibration, and employee growthStakeholder management | Built trusted relationships and effective partnerships across IT and business areas; communicated product vision, ensured organizational alignment, authored project charters, & regularly shared status updates and product demonstrations Project execution and delivery | Established agile processes, coordinated with upstream and downstream application owners, identified resource needs, managed risks, issues and dependencies, orchestrated releases and initiated training, communication and user adoption campaigns

Delivery highlights:- Sales & service system | Used by agents/customer service for all sales & servicing of existing policies- Customer information file | Master system of record for all client data- Automated underwriting system | Automated 90+% of policy underwriting processes- Online customer Auto policy purchase | 1st generation customer-facing online sales platformAgile Transformation | Introduced agile development to the company, including physical room set up, resourcing and hiring, on-the-job training, and evangelism/adoption with business and executive areasPortfolio Management | End to end ownership of multiple cross-functional projects, including product definition, roadmap planning and resource planning; Directed the work of 3 agile teams (50+ people) Project Management | Used agile project management knowledge, skills, tools, and practices to ensure that projects generated successful outcomes and the teams were highly engaged and productive; managed business operational deployment, including communication, training, incentivizing and measurement of user adoption

- Created web-based systems, used by community agents nationwide, to sell & service insurance- Pioneered agile development methodology (XP); Also executed using hybrid (agile/waterfall) approach- Largest project $2.6M; Largest project team 70 people- Technically complex projects requiring simultaneous mainframe, middle-tier and front-end work- Managed resource allocation for teams ranging in size from 5 to 70 people- Involved in future portfolio planning and annual employee performance review cycle

- Partnered with business customer to understand needs, define scope and document requirements- Designed wireframes for new system pages/features- Defined business rules in code-based rules engine- Communicated requirements to software developers/test engineers