Jillisa Shutt Email & Phone Number

Plano, Texas, United States

• CRM Implementation: Assisted the successful deployment of Salesforce CRM for multi-family housing software, including the integration of a large-scale quoting system that improved quote accuracy and reduced processing time. • Process Optimization: Assist in initiatives to streamline operational workflows, achieving a reduction in operational costs and enhancing overall efficiency.• Order Management: Management of sales orders, ensuring accurate and timely fulfillment while addressing complex sales and product-related inquiries.• Quality Assurance: Implemented and monitored quality assurance protocols for multi-family housing software, resulting in a decrease in defect rates and improved product reliability.• Team Lead: Building and leading a high-performing team focused on developing strategic internal and external customer relationships and delivering impactful business solutions.

Plano, Texas, United States

• Analyzed and optimized business processes related to multi-family housing software.• Managed and processed sales orders, ensuring timely and accurate fulfillment of customer requests.• Addressed sales and product-related questions, providing expert guidance to internal teams.• Conducted quality assurance checks to ensure the software met high standards and addressed any issues promptly.• Created and maintained dashboards and reports using SalesForce, providing insights into key performance metrics.• Provided responses to sales and product-related inquiries.• Supported quality assurance processes by performing regular software testing and coordinating with the IT team to address any defects.•Contributed to the development and rollout of CPQ Salesforce CRM by managing the implementation of a large-scale quoting system.

Richardson, Texas, United States

-Initiate and lead pre implementation calls for clients to review the implementation schedule and project details.-Provide support and guidance for clients throughout the implementation process to help maximize recovery while maintaining local utility regulations.-Build and maintain collaborative relationships both internally and externally to ensure successful implementation and a positive client experience.

Richardson, Tx

- Manage new agreements to establish the first initial contact with Customers. Continue to manage order execution until assigned Implementation resources are identified. - Collect, verify and document incoming data and manage inquiries regarding order accuracy, scheduling status or resource assignments. -Proactively analyze sensitive data to determine opportunities for accelerated activation of customer products and coordinate resource assignments based on workload capacity.-Collaborate with internal and external customers to identify requirements and improve processes.-Maintain accurate records. -Respond rapidly and accurately to internal and external customer requests.-Maintain knowledge of departmental processes and procedures.-Drive continuous improvement of processes to provide maximum productivity and superior customer experience.-Prepare monthly and quarterly operations reports.

Richardson, Tx

- Act as primary point of customer contact. - Establish and build strong customer relationships that allow for open communication and trust. - Coordinate the resolution of customer issues and Service Requests for customers. - Facilitate periodic (weekly, monthly, semi-annually) conference calls with customer personnel to understand customer satisfaction, use of RealPage products, open issues and opportunities for additional solutions.- Work closely with departments to coordinate customer needs, resolve issues and ensure customer satisfaction.- Assist with periodic Customer Business Reviews (CBRs) for customers as appropriate.- Grow business by anticipating customer needs and providing a high level of customer service.- Identify areas within the organization where process improvements will streamline functional areas and improve the customer experience.

Carrollton, Tx

- Manage the cultivation, execution and delivery of high-end sales and services to conventional Multifamily developers and owners.- Manage the building of a pipeline within existing and new accounts in order to expand penetration of RealPage solutions.- Prospecting, qualifying, closing and follow up on implementations associated with new product and service sales.- Manage the ongoing need to understand customer process, and help bridge the gap between their current solutions and technologies that exist in the environment we sell.

Dallas/Fort Worth Area

- Specialized in the areas of career placement and contract services for Accounting and Finance.- Prospecting, cold calling, conducting interviews. -Maintain customer relationships after placement.