Jill Mcdevitt Email & Phone Number

Richardson, Tx

Responsible for successful project delivery of complex office mobilization, system integration, and IT infrastructure projects for both domestic and internationally based clients. Also responsible for mentoring employees to maximize productivity and adherence to PMO methodology, standards, processes, procedures, and systems.• AUTOMATION -- Expertly let the implementation and configuration of HP Automation software to automate IT processes such as setting up new virtual servers/email… Show more Responsible for successful project delivery of complex office mobilization, system integration, and IT infrastructure projects for both domestic and internationally based clients. Also responsible for mentoring employees to maximize productivity and adherence to PMO methodology, standards, processes, procedures, and systems.• AUTOMATION -- Expertly let the implementation and configuration of HP Automation software to automate IT processes such as setting up new virtual servers/email addresses and auditing network configurations. • ENHANCED DATA SECURITY -- Led complex user-impacted project that involved migrating from Trend Micro to Sophos to strengthen the protection of corporate data from viruses, malware, and data leaks. Required significant user communication and coordination to make the migration as seamless as possible to minimize any business impact. • INTERNATIONAL PROJECT STANDARDS -- Developed “In-Country Information Gathering” checklist and International Service Delivery Procedure to streamline processes and mitigate common issues on International Projects. • DROVE EFFICIENCES -- Led intricate project in the origination and implementation of a common CADD Standard and System for Middle East and North Africa regional offices, resulting in $1.9M ROI over three years and foundation for usage of a ‘common’ system to increase productivity and collaboration across multiple offices & business units.• CULTURAL IMMERSION - Mitigated cultural and language barriers through in-country (U.A.E.) two-month assignment, resulting in collaborative partnership with key stakeholders and third party vendors, which was critical to achieving successful deliverable in a chaotic project environment. Show less

Richardston, Tx

*GLOBAL OFFICE IMPLEMENTATIONS - Led the design and planning efforts for multiple international IS office setups and implementations. Primary locations include Rome, Italy; Dubai & Abu Dhabi, UAE; and Samana, Dominican Republic.* SEAMLESS TRANSITION - Assisted senior leadership with the successful outsourcing to insourcing of Perot IT personnel working on the Parsons Account, resulting in a 98% retention of key personnel and zero disruption to business operations. * DROVE PMO… Show more *GLOBAL OFFICE IMPLEMENTATIONS - Led the design and planning efforts for multiple international IS office setups and implementations. Primary locations include Rome, Italy; Dubai & Abu Dhabi, UAE; and Samana, Dominican Republic.* SEAMLESS TRANSITION - Assisted senior leadership with the successful outsourcing to insourcing of Perot IT personnel working on the Parsons Account, resulting in a 98% retention of key personnel and zero disruption to business operations. * DROVE PMO EFFICIENCIES - Standardized and documented proactive PM practices for problem preventions and resolutions as well as to drive consistency among PMO team members.* STREAMLINED BUDGET PROCESS - Streamlined annual IT budget and business plan process through development of standardized presentation, investments, reductions, financials, and milestone templates.* BUSINESS CONTINUTIY -- Developed an IS Business Continuity Plan, to document the recovery steps for the most critical business applications and 33 individual site plans. Provided training to all IS associates on IS BCP and lead initial IS BCP exercise to test the IS teams’ readiness for handling an emergency as well as validating established processes and procedures.* WAN MIGRATION -- Skillfully managed WAN Migration Project which included the migration of 87 sites over five months from one service provider to another as well as MPLS technology resulting in $1M ROI over three years.* AS400 REPLACEMENT -- Expertly led project team that replaced the core financial computing platform (AS400) resulting in the relief of capacity problems affecting period close processing while providing additional real-time system performance enhancements.* OFFICE SETUPS -- Deftly planned, managed, established deadlines, and developed budgetary requirements for over 60+ new, expanding, or relocation office projects with focus on addressing IT needs such as cable, network, and server infrastructure, voice solutions, and printing devices. Show less

Auburn Hills, Mi

Assisted Senior Leaders in managing team of 90 marketing specialists, and call center managers/representatives, with $4M budget, who supported the Volkswagen/Audi Customer Relations organization to ensure the successful delivery of customer service to owners/prospects, effective communication and publication of marketing materials and fulfillment of direct mail campaigns, and the successful execution and maintenance of a prospect/owner database and service request system, designed to bring… Show more Assisted Senior Leaders in managing team of 90 marketing specialists, and call center managers/representatives, with $4M budget, who supported the Volkswagen/Audi Customer Relations organization to ensure the successful delivery of customer service to owners/prospects, effective communication and publication of marketing materials and fulfillment of direct mail campaigns, and the successful execution and maintenance of a prospect/owner database and service request system, designed to bring Volkswagen to the leading edge of its industry.* DEVELOPED PROGRAMS TO DRIVE TEAM CONSISTENCIES - Developed and launched customer service skills training, quality assurance, recognition, and career development programs. Programs were considered a “best practice” within Perot Systems and leveraged across multiple accounts. * OPERATIONAL EFFICIENCIES - Increased call answer rate from 65% to 90%, decreased average call wait time from 4 minutes to 60 seconds within first 4 months of outsourcing agreement. * LAUNCHED NEW DATABASE - Initiated and launched a customer database/service request system, resulting in a 35% increase in call center agent productivity.* TECHNOLOGY IMPLEMENTATION - Implemented “best in class” telecommunications technology for 90+ users within budget and schedule. Show less

Bachelors Of Science, Mathematics

Certification, Project Management Professional (Pmp)