Jillian Middleton Email & Phone Number

Flower Mound, Texas, United States

- Managing a team comprised of Engineers, Technicians, and Analysts that ensure best in class quality and customer experience through quality improvements and resolving escalated customer issues

Flower Mound Tx

- Responsible for leading and presenting to stakeholders on key business efforts to improve product performance and the overall customer experience for the Endoscopy Integration portfolio- Cultivated and maintained relationships with internal and external customers including sales reps and end users to identify and demonstrate use cases to optimize device performance- Strong customer advocate; effectively influence and drive change with internal teams based on customer feedback to increase brand value and adoption- Competitive analysis; able to rapidly establish self as an expert on complex products- Visited accounts experiencing high visibility product issues to troubleshoot, provide technical solutions, and discuss outcomes with account stakeholders- Prepared and presented post marketing trending data to identify quality issues and drive action across cross-divisional and cross-functional departments- Conducted investigations of returned product to determine root cause, detect adverse trends, create action plans, and implement solutions- Managed backroom for QMS audits to ensure timely and accurate documentation presented to auditors- Assumed managerial responsibilities (October 2021) for 2 direct reports while maintaining individual contributor role with emphasis on focused IDP and performance management including coaching, recognition, and performance evaluations

Flower Mound Tx

Flower Mound Tx

- Visited accounts experiencing high visibility product issues to troubleshoot and provide technical solutions- Cultivated and maintained relationships with internal and external customers- Competitive analysis; able to rapidly establish self as an expert on complex products- Prepared and presented post marketing trending data to identify quality issues and take corrective action - Supervised failure analysis process consisting of troubleshooting and determining root cause of returned product

- Manage and support CAPA investigations using Company's CAPA process- Review/analyze complaint data to identify issues that warrant CAPA investigation- Facilitate the CAPA process to ensure that the investigations are thorough, identify the appropriate root cause(s) and implemente effective action(s)- Track and report progress for each CAPA- Participate on cross functional teams as part of complaint and/or CAPA investigation

- Participated on cross functional project teams as a Quality Team Member- Created quality-related documentation for project design history files- Developed protocols, managed logistics, analyzed data, and documented results in technical reports (sterilization validation, biocompatibility, ETO residuals, distribution testing)- Facilitated Plano and New Jersey Quality Hub (3rd party) Audits

- Conducted extensive product complaint investigations to determine root cause and implement corrective actions needed to address product performance issues - Responsible for creating quality-related documentation i.e., FMEA, Risk and Hazards Analysis, etc… as Quality Representative for various R&D design projects- Worked cross functionally with Marketing, Regulatory, R&D, Operations, and Sales Force to ensure all quality issues were successfully resolved

- Research Topic-Measurement of Temperature and Work Output in a Swine Myocardium During Coronary Artery Occlusion- Participated in research and development phase of myocardial ischemia study - Worked with research team to improve thermosensor design and data acquisition system- Responsible detailed analysis of temperature and work data collected during various swine surgeries - Assisted in writing clinical protocols / manuscripts for myocardial ischemia study

M.S., Biomedical Engineering

B.S, Mechanical Engineering

Activities and Societies: 2014 University of Louisiana Hall of Fame Inductee; Member of the Ragin Cajun Softball Team 2000-2005; Played.